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Marketing Operations Coordinator

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
{"Job Title: Marketing Delivery Supervisor

About the Role:
We are seeking a skilled Marketing Delivery Supervisor to join our team. As a key member of our Marketing Delivery department, you will be responsible for executing global marketing campaigns, including the delivery of localized offers. You will oversee the delivery of emails, notifications, and SMS directly to our customers.

Main Responsibilities:
  • Coordinate the delivery of content for multi-faceted marketing campaigns, including pre-planned and ad-hoc promotions.
  • Set up, track, and deliver offers, sending promotional messaging to drive customer interest.
  • Maintain global communication schedules, ensuring adherence to sending regulations.
  • Check set-ups for user data, content, and offers to ensure CRM requirements are met.
  • Screen content before sending to customers, ensuring it meets campaign briefs.
  • Act as point of contact for campaign queries or problems, assessing capabilities and escalating where necessary.
  • Seek ways to improve processes, eradicating errors and improving efficiency.
  • Work with management to improve departmental standards in line with regulatory and brand guidelines.

Requirements:
  • Proven ability to execute processes with a methodical and consistent approach.
  • Problem-solving skills to determine problem sources and find effective solutions.
  • Excellent communication skills, both verbal and written.
  • Strong organizational and time management skills.
  • Demonstrable ability to lead, motivate, organize, train, and develop individuals in a team environment.
  • Outstanding attention to detail, working to time-sensitive deadlines.
  • Ability to work well under pressure, managing multiple requests and being resilient to change.
  • Experience leading a small team in a time-sensitive environment, meeting stakeholder expectations.
  • Excellent knowledge in Microsoft Excel.
  • Experience in marketing-based roles is advantageous.

Working Hours:
The night shift follows a 7 on/7 off pattern, with a working week from Monday to Sunday, followed by a full week of 7 nights off. Typical shifts start at 19:30 and finish at 07:00.

What We Offer:
By joining our team, you will have the opportunity to work in a dynamic and fast-paced environment, contributing to the success of our global marketing campaigns. You will be part of a collaborative team, working together to achieve our goals. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.