Global Distribution Specialist

7 days ago


London, Greater London, United Kingdom Regional Office United Kingdom Full time
Job Description:

This role is based in the Regional Office United Kingdom and is responsible for providing first-line support to our Revenue Management and Reservations teams. As a Distribution Support Executive, you will play a crucial role in addressing and resolving technical issues related to connectivity and distribution across various platforms.

Main Responsibilities:
  • Serve as the primary point of contact for our Revenue Management and Reservations teams, promptly responding to their technical inquiries and resolving any connectivity-related issues.
  • Act as a knowledgeable resource for the Revenue team, providing guidance on CRS functionality and best practices.
  • Assist in the configuration and maintenance of rate plans and room types in our CRS and Siteminder (Channel Manager).
  • Aid in the configuration and rate loading of new rate plans and changes to room types across all distribution channels.
  • Conduct regular audits of PPHE distribution systems to ensure compliance with brand standards.
  • Investigate and resolve FAILED OXI messages and collaborate with MyOracle Support when necessary.
  • Communicate system outages promptly to the hotel and reservations teams.
  • Support the implementation and onboarding of new hotels.
  • Create and manage user logins within RHG applications, OTAs, and other systems, adhering to the "System Access Workbook" policy.
Requirements:
  • Experience in Reservations, Front Office or Revenue Management preferably in a supervisory level.
  • Previous experience on Opera PMS
  • Understanding of OTA's distribution channels and technologies preferable
  • Knowledge of Siteminder Channel Manager preferable
  • Strong technical aptitude with the ability to troubleshoot and resolve connectivity-related issues.
  • Excellent organisational skills and the ability to prioritise tasks effectively.
  • Strong attention to detail and accuracy
  • Effective communication skills, both written and verbal.
  • Ability to work collaboratively in a team environment.
  • Ability to build rapport and strong professional relationships
Benefits:
  • Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
  • F&B discounts at our restaurants and bars (for your whole party)
  • Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service
  • Two free meals per day
  • Access to 40% of your pay before payday through Wagestream
  • Vitality at work scheme with great gym discounts & more
  • Ride to Work scheme & free cycling lessons
  • 24/7 employee assistance programme
  • Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
  • Free dry cleaning for work uniform
  • Annual Staff parties and events
  • Company pension plan & award-winning training


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