Mechanical Engineering Advisor

2 days ago


Burton upon Trent, Staffordshire, United Kingdom Verto People Full time
About the Role:

This is an exciting opportunity to join our team as a Pump Technical Support Specialist, working closely with customers and engineers to provide technical support and solutions for pump-related issues.

You will be responsible for answering technical enquiries, troubleshooting problems, and collaborating with internal teams to deliver excellent customer service.

Key requirements for this role include a strong understanding of mechanical engineering principles, experience in a technical support or sales role, and excellent communication and interpersonal skills.

Responsibilities:

• Provide technical support to customers and engineers via phone, email, and face-to-face meetings

• Troubleshoot pump-related issues and provide solutions

• Collaborate closely with the Pumps Service Department to ensure excellent customer service

• Liaise with various engineering departments to ensure seamless communication and delivery of technical solutions

Requirements:

To be successful in this role, you will need to possess:

• A strong understanding of mechanical engineering principles and pump technology

• Excellent communication and interpersonal skills, with the ability to communicate complex technical information to customers and colleagues

• Experience in a technical support or sales role within the mechanical engineering sector, with a focus on pumps and associated products

• Ability to work independently and as part of a team, with a flexible approach to working hours

Benefits:

We offer a competitive salary and benefits package, including:

• £31,000-£35,000 per annum, depending on experience

• 25 days holiday plus bank holidays

• Hybrid opportunities for remote working

• Pension scheme

• Additional company benefits
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