Mechanical Engineering Advisor
2 days ago
This is an exciting opportunity to join our team as a Pump Technical Support Specialist, working closely with customers and engineers to provide technical support and solutions for pump-related issues.
You will be responsible for answering technical enquiries, troubleshooting problems, and collaborating with internal teams to deliver excellent customer service.
Key requirements for this role include a strong understanding of mechanical engineering principles, experience in a technical support or sales role, and excellent communication and interpersonal skills.
Responsibilities:
• Provide technical support to customers and engineers via phone, email, and face-to-face meetings
• Troubleshoot pump-related issues and provide solutions
• Collaborate closely with the Pumps Service Department to ensure excellent customer service
• Liaise with various engineering departments to ensure seamless communication and delivery of technical solutions
Requirements:
To be successful in this role, you will need to possess:
• A strong understanding of mechanical engineering principles and pump technology
• Excellent communication and interpersonal skills, with the ability to communicate complex technical information to customers and colleagues
• Experience in a technical support or sales role within the mechanical engineering sector, with a focus on pumps and associated products
• Ability to work independently and as part of a team, with a flexible approach to working hours
Benefits:
We offer a competitive salary and benefits package, including:
• £31,000-£35,000 per annum, depending on experience
• 25 days holiday plus bank holidays
• Hybrid opportunities for remote working
• Pension scheme
• Additional company benefits
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