Event Team Lead

2 weeks ago


Coventry, Coventry, United Kingdom Frasers Group Full time

At Frasers Group, we pride ourselves on delivering unforgettable experiences for our guests. As an Event Team Lead at the Coventry Building Society Arena, you will play a crucial role in ensuring that our visitors have an exceptional time.

We are an internationally renowned venue, attracting 1.2 million visitors annually and hosting over 600 events every year. Our team is committed to providing the best experience and service for all of our guests.

The Best Times Are Here, The Best People Are Here' perfectly encapsulates our ethos, and we're looking for someone who shares our passion for excellence.

About the Role:

This Casual Worker position offers a unique opportunity to join our vibrant and exciting venue team on a flexible basis. You will be responsible for managing our in-house concessions outlets, providing guests with an outstanding customer experience by serving a variety of food and drinks.

Key Responsibilities:

  • To have a comprehensive knowledge of food and beverage service, ensuring seamless execution of events.
  • Manage the outlet efficiently, overseeing team members, stock, cash handling, and maintaining high standards of customer service.
  • To promote products effectively, understanding menu options, ingredients, allergens, and service styles.
  • To be fully conversant with key aspects of the till system, including reporting and troubleshooting any issues that may arise.
  • Collaborate with other departments to ensure guests receive the best experience possible.
  • To manage small teams of staff within one area, developing and coaching them throughout the shift.
  • To ensure adherence to company policies and procedures, including health & safety, hygiene, legislation, and employment law.
  • To address customer feedback or complaints and report any service or quality issues.
  • Able to work both independently and as part of a team, using initiative to ensure a memorable experience for our guests.

Requirements:

  • To be reliable with a flexible approach to work, adapting to changing circumstances.
  • Must be able to work evening & weekends availability, covering peak periods.
  • Able to work in a fast-paced environment, managing multiple tasks simultaneously.
  • Able to manage small groups of staff to ensure the unit runs smoothly.
  • Can take responsibility for staff, stock, and cash handling.
  • Able to work both independently and as part of a team.
  • Confident, friendly, and personable manner.
  • Good communicator.
  • Excellent eye for detail.
  • A self-starter with a passion for excellence.
  • Able to use initiative to resolve problems.
  • Knowledge of licensing law.
  • Must have had previous experience in a similar role.

Benefits:

  • Choose your own hours – work when suits you.
  • Weekly pay.
  • Full training provided.
  • Free parking.
  • Discounted food and drink from our onsite outlets.
  • Opportunity to work as part of a vibrant and exciting venue team.

Estimated Salary: £12.09 per hour



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