Network Operations Team Lead
2 days ago
Job Overview
We are seeking a highly skilled Network Analyst to lead our Level 1 IT support team at Computappoint, a leading Portsmouth based IT Services organisation.
This is a permanent position with a hybrid model, offering the perfect blend of work-life balance and career growth opportunities.
The successful candidate will be responsible for managing the ticket quality process, leading a team of Level 1 support specialists, and ensuring consistently high-quality standards of customer support.
Key Responsibilities:
- Service management and reporting
- Leading a Level 1 ticket-based IT support team
- Taking part in delivery of ticket quality reviews
- Team Management duties such as rota management, performance reviews, 1:1s, recruitment etc.
Requirements:
To be considered for this role, candidates should have previous experience (2+ years) in ticket-based NOC or 1st Line Support environments.
The estimated salary for this position is £40,000 - £50,000 per annum, depending on experience.
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