Deputy Customer Operations Manager
4 weeks ago
Reporting into the Customer Operations Manager, you will work as part of a dynamic customer operations team responsible for delivering exceptional customer experiences across our online and retail channels.
As Deputy Manager, you will play a key role in ensuring consistent delivery of our brand values, live bingo standards, and exceptional customer service. Your expertise and experience will be crucial in driving new initiatives, creating a culture of excellence, and fostering a team that is passionate about delivering outstanding customer experiences.
Key Responsibilities:
- Lead and manage a team of customer operations professionals to deliver high-quality customer experiences.
- Develop and implement strategies to drive customer satisfaction, retention, and loyalty.
- Collaborate with cross-functional teams to ensure seamless customer journeys across online and retail channels.
- Monitor and analyze customer feedback, identifying areas for improvement and implementing changes to enhance the customer experience.
- Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and excellence in customer operations.
Requirements:
- Proven experience in managing customer operations teams, ideally in a gaming, leisure, or retail environment.
- Strong leadership and management skills, with the ability to motivate and inspire teams to deliver exceptional results.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders, customers, and team members.
- Ability to analyze complex data, identify trends, and make informed decisions to drive business growth and customer satisfaction.
- Strong problem-solving skills, with the ability to think critically and creatively to resolve complex customer issues.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development, including training, mentorship, and career advancement.
- A dynamic and supportive work environment, with a team that is passionate about delivering exceptional customer experiences.
- Access to cutting-edge technology and tools, to help you stay ahead of the curve and deliver innovative solutions.
- A recognition and reward program, to celebrate your achievements and contributions to the team.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and have the skills and expertise to succeed in this role, we encourage you to apply.
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