IT Support Specialist

3 weeks ago


Westhoughton, United Kingdom CV Screen Ltd Full time
Job Title:

Software Trainer

About the Role:

This is an exciting opportunity to join a well-established company at the forefront of EPOS solutions and cybersecurity services.

Key Responsibilities:
  • Provide technical support, troubleshoot installation issues, and assist customers during the go-live phase.
  • Conduct online and on-site training sessions across the UK, tailoring plans to meet specific client needs.
  • Maintain and update technical documentation to aid customer operations and internal processes.
  • Schedule and implement software upgrades for clients, ensuring seamless transitions.
  • Collaborate with internal departments and external partners to enhance service quality and resolve issues efficiently.
Requirements:
  • A strong background in technical support, ideally within EPOS or similar environments.
  • Proficiency with Windows Operating Systems (10, 11, Server OS), Microsoft Office, and basic knowledge of MS SQL.
  • Excellent communication skills, customer-focused approach, and the ability to deliver training effectively.
Salary and Benefits:

£30,000 per annum, comprehensive benefits package, including career development opportunities and a supportive team environment.

Location:

The office is based in Bolton and is easily commutable from Manchester, Bury, Wigan, Chorley, and Blackburn.



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