IT Support Specialist
3 weeks ago
Software Trainer
About the Role:This is an exciting opportunity to join a well-established company at the forefront of EPOS solutions and cybersecurity services.
Key Responsibilities:- Provide technical support, troubleshoot installation issues, and assist customers during the go-live phase.
- Conduct online and on-site training sessions across the UK, tailoring plans to meet specific client needs.
- Maintain and update technical documentation to aid customer operations and internal processes.
- Schedule and implement software upgrades for clients, ensuring seamless transitions.
- Collaborate with internal departments and external partners to enhance service quality and resolve issues efficiently.
- A strong background in technical support, ideally within EPOS or similar environments.
- Proficiency with Windows Operating Systems (10, 11, Server OS), Microsoft Office, and basic knowledge of MS SQL.
- Excellent communication skills, customer-focused approach, and the ability to deliver training effectively.
£30,000 per annum, comprehensive benefits package, including career development opportunities and a supportive team environment.
Location:The office is based in Bolton and is easily commutable from Manchester, Bury, Wigan, Chorley, and Blackburn.
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