Charity Shop Manager Lead
5 days ago
Salvation Army Trading Company Ltd is a leading charity retailer with over 240 shops across the UK. Our mission is to raise funds for The Salvation Army's vital work with vulnerable people in the UK while providing excellent customer service and promoting sustainability through reuse and recycling.
We are committed to creating a positive and supportive work environment that encourages autonomy, creativity, and collaboration. Our core values of Compassion, Accountability, Respect, and Equality guide everything we do, and we strive to make a positive impact on our communities through our business practices.
Job DescriptionWe are seeking a highly motivated and experienced Charity Shop Manager Lead to join our team. As a key member of our leadership team, you will be responsible for the overall performance of our charity shops, including sales growth, customer satisfaction, and staff development.
The successful candidate will have excellent leadership and communication skills, with the ability to motivate and inspire a team to achieve high levels of performance. You will also have a strong understanding of retail operations, including stock control, merchandising, and visual display.
Key Responsibilities:
- To lead and manage the shop's daily operations, including staff supervision, customer service, stock management, and sales promotion
- To develop and implement effective sales strategies to increase sales revenue and improve customer engagement
- To maintain accurate records of sales, stock, and staff performance
- To work closely with other departments to promote cross-selling and upselling opportunities
Requirements:
- At least 3 years' experience in a retail management role
- Excellent leadership and communication skills
- Able to motivate and inspire a team to achieve high levels of performance
- Strong understanding of retail operations, including stock control, merchandising, and visual display
- Familiarity with Point-of-Sale (POS) systems and basic accounting software
Benefits:
- A competitive salary of £28,000 - £35,000 per annum
- 20 days' annual leave plus bank holidays
- A comprehensive training program to enhance your skills and knowledge
- Opportunities for career progression within the company
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