Technical Lead

3 weeks ago


London, Greater London, United Kingdom M Group Services Limited TA Magdalene Limited Full time

As a Technical Lead - Network Development, you will play a key role in the day-to-day running of operations and fault activity. You will be responsible for workflow management to ensure that all BAU routines and project tasks are completed within deadlines.

You will have the opportunity to stand in for the Manager as required and work closely with the Programmes & Projects team, Engineering Team, Customers, and third-party contractors.

Key Responsibilities:

  • Analyse Design Documentation PDD/SIP/WI using technical knowledge and skills to interpret into an agreed deliverable solution working to HLD and LLD requirements.
  • Peer review documentation and method statements, and input to network designs.
  • First Line support for installation Activities on site and provide progress reports.
  • Provide support for product Trials and Proof of Concepts which includes documented processes with Technical Information and Product feedback to allow/Justify Project deployment.
  • Completion of Installation Quality Reports or Installation Tick Sheets.
  • Periodic site visits during install phase (New Builds) to check progress/quality of works and H&S monitoring.
  • Provide excellent customer service by ensuring all customer requests, internal and external, are progressed and dealt with accurately and in line with agreed business processes and procedures.
  • Create and improve existing network documentation, and creating LWI documentation.
  • Co-ordinate incident resolution activities across a number of internal teams and 3rd party suppliers ensuring customer incidents and changes are completed within agreed SLA.

About the Role:

We estimate the salary for this position to be around £60,000 - £80,000 per annum, depending on experience.



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