Senior Risk Management Team Leader

4 weeks ago


Birmingham, Birmingham, United Kingdom Irwin Mitchell LLP Full time

At Irwin Mitchell LLP, we're seeking an exceptional Senior Risk Management Team Leader to join our team. As a key member of our leadership team, you will be responsible for leading a Contact Centre team to deliver exemplary service while minimizing reputational and financial risk.

About the Role

This is an excellent opportunity for a motivated and experienced professional to take on a leadership role in a dynamic and growing organization. You will have the chance to make a real impact on our business by driving performance, quality, and customer satisfaction.

  • Lead and motivate a high-performing Contact Centre team to achieve agreed targets and objectives.
  • Provide coaching, guidance, and support to team members to ensure they have the skills and knowledge needed to excel in their roles.
  • Conduct regular performance reviews, set SMART objectives, and develop training plans to improve team performance.

We're looking for someone with excellent communication and interpersonal skills, who can build strong relationships with team members, stakeholders, and clients. If you have a passion for delivering exceptional customer service and are committed to maintaining high standards of performance, we'd love to hear from you.

**Salary:** £45,000 - £60,000 per annum, depending on experience.



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