Systems and Helpdesk Coordinator

4 weeks ago


Merseyside, United Kingdom Building Careers UK Full time
About the Role

We are seeking a highly skilled and proactive Systems and Helpdesk Coordinator to join our team at Building Careers UK. This is a key role responsible for managing and coordinating all aspects of resource planning, scheduling, and administration to ensure the smooth day-to-day operation of our company's contracts.

Key Responsibilities
  • Oversee and manage the Helpdesk, ensuring efficient service delivery and compliance with contractual performance standards.
  • Lead on the workflow management using Computer-Aided Facilities Management (CAFM) software, ensuring it meets performance management system (PMS) requirements.
  • Provide internal reports on the operational performance of the engineering teams and manage time & attendance tracking, overtime, and absence records.
  • Schedule and manage Planned Preventative Maintenance (PPM) and reactive maintenance, ensuring tasks are prioritized effectively.
  • Maintain and manage all aspects of the CAFM and Helpdesk systems, including liaising with IT and support services for system maintenance.
  • Supervise, mentor, and train helpdesk and administration staff to maintain high operational standards.
  • Work closely with subcontractors to ensure contractual compliance and proper system documentation.
  • Provide general administrative support, including managing expense claims, travel bookings, and health and safety practices.
  • Assist the Senior Management team with audit preparation, client relationship management, and HR processes.
Requirements
  • Minimum 2 years' experience with CAFM and helpdesk systems; familiarity with Concept software is a plus.
  • Strong IT skills, particularly in Microsoft Office Suite and database software.
  • Demonstrated customer service experience and strong communication skills, both verbal and written.
  • Excellent organizational skills, with the ability to manage multiple tasks and deadlines.
  • A self-starter who can work independently and within a team.
  • Proven leadership qualities with the ability to mentor and train staff.
  • Strong analytical skills and a methodical approach to optimizing processes.


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