Sales Team Lead

2 weeks ago


Manchester, United Kingdom The Recruitment Co. Full time

Job Title: Telesales Manager


Location: Manchester City Centre


Salary: £40,000 - £45,000 (DOE)


Hours: 37.5 hours per week (hours between 08:00am and 18:00pm)


We are seeking a highly motivated and experienced Telesales Manager to join our team at The Recruitment Co. This is an excellent opportunity for a sales professional to take on a leadership role and drive sales growth within a dynamic and fast-paced environment.


Key Responsibilities:



  • Achieving a team target that's aligned to budget
  • Ensuring that each Telesales Executive achieve targets
  • Outbound sales process set with minimal KPI's
  • Converting inbound sales leads into profitable new business
  • Driving daily performance against set target
  • Assisting with migration from ATOS to digital platform - App/Web
  • Implementing a yielding strategy to drive revenue through the telesales team
  • Compiling and analysing sales figures to report back to the wider business
  • Delivering excellent customer service to both existing and new customers
  • Driving the implementation and growth of new products into both new and existing business
  • Performing monthly 1-2-1's with the telesales team to develop individuals
  • Setting yearly Key Performance Indicators (KPI's) in line with the overall sales strategy
  • Responsibility for monitoring competitor activity
  • Ensuring accurate input of data into Microsoft CRM
  • Managing customer misuse of season tickets ensuring adherence to T's and C's
  • Managing and monitoring web chats which come into the sales team for quality purposes
  • Distributing 'contact us' via the website ensuring customers are contacted within 24 hours SLA

The Person:


We are looking for a highly skilled and experienced sales professional who can lead our telesales team to success. The ideal candidate will have excellent sales and negotiation skills, clear communication skills, and the ability to drive a team's performance to a given target.


The successful candidate will have previous knowledge of CRM systems, previous team management in a similar environment, and previous experience of selling over the phone or field sales.


The Recruitment Co. is an equal opportunities employer.


CPProfessional


TPBN1_UKTJ


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