Lead Incident Manager

4 days ago


Portsmouth, Portsmouth, United Kingdom Pick for Britain Full time
About the Team

We are a close-knit team dedicated to delivering exceptional results and outstanding customer service. As a Lead Incident Manager at Pick for Britain, you will have the opportunity to work with talented individuals who share your passion for excellence and innovation.

In this role, you will be responsible for leading the management and oversight of our Occurrence Reporting Tool, ensuring its continued development into a fully functioning causal analysis/LFE tool.

You will work closely with our teams to identify areas for improvement and implement solutions that drive business growth and customer satisfaction.

Your expertise and leadership will be instrumental in shaping our tool's future and ensuring its alignment with industry best practices and regulatory requirements.



  • Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time

    About the Role:We are seeking a talented Product Manager to lead the development of our SaaS product, driving innovation and growth through collaboration with our design team.Develop and implement product strategies to meet business objectives and customer needs.Collaborate with cross-functional teams to ensure seamless product delivery.Analyse customer...


  • Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time

    Lead Forensics is revolutionizing our industry with cutting-edge technology and exceptional value delivery. We're seeking a highly skilled SaaS Product Manager to join our dynamic team.About the Role:This exciting opportunity involves developing a product roadmap based on customer needs and competitive trends. You will work closely with our UX/UI designer to...


  • Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time

    **Job Title:** Product Development LeadWe are looking for a skilled product development lead to oversee the development of our newest software products in a fast-paced SaaS environment.Craft intuitive user interfaces through collaboration with UX/UI designers and drive product growth.Support sales and customer success teams with product expertise and...


  • Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time

    We are seeking an experienced Product Delivery Manager to join our team at Lead Forensics. As a key member of our engineering department, you will be responsible for agile product ownership and delivery management. With a focus on customer satisfaction and business success, you will drive the refinement and planning of user stories, oversee agile software...


  • Portsmouth, Portsmouth, United Kingdom Pick for Britain Full time

    Key Responsibilities:Manage and maintain the Occurrence Reporting Tool to ensure its continued development into a fully functioning causal analysis/LFE tool.Provide first-line help desk support to NC Units and user communities, handling system access issues and incident progression.Act as a primary gatekeeper for the Occurrence Reporting Tool, ensuring data...


  • Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time

    **Lead Forensics: A Company Overview**We are a leading provider of SAAS solutions in the B2B Sales and Marketing space, serving clients across various industries.**The Job Description**This is a key role that will involve designing, implementing, and maintaining high-performing, highly available, and scalable cloud-based infrastructure solutions. The ideal...


  • Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time

    Key ResponsibilitiesCustomer Analysis: Review customer contract terms and website data to identify potential uplift opportunities.Attention to Detail: Ensure all communications are accurate, reflecting correct pricing information and aligned with company policies and branding guidelines.Collaboration: Work closely with the billing, customer success, and...


  • Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time

    Join us at Lead Forensics, a leading SAAS company in the B2B sales and marketing space, as we seek an experienced Product Delivery Manager. In this role, you will be responsible for managing the delivery of our customer-facing products through agile methodologies. As a high-impact role, you will have the opportunity to shape product delivery and directly...


  • Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time

    Job OverviewWe are seeking a highly skilled Customer Success Manager to join our team in Portsmouth. This is a fantastic opportunity to work with a leading B2B SaaS software company, providing exceptional service and support to our clients.


  • Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time

    **Job Title:** Strategic Product ManagerWe are seeking an experienced product professional to drive the development of our software products in a fast-paced SaaS environment.Leverage market research and competitor analysis to identify opportunities for differentiation and deliver high-quality software solutions that meet business objectives and customer...


  • Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time

    As a Senior Engineering Manager - Infrastructure, you'll play a crucial role in shaping our hosting platform's architecture and ensuring its continued success. This is a senior leadership position that requires expertise in multiple areas, including cloud computing, networking, and operating systems.You'll work closely with our software development teams and...


  • Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time

    SaaS Product Manager Job OpportunityEstimated Salary: £65,000 - £85,000 per yearJob Type: Full-timeJob ResponsibilitiesWe are seeking an experienced Product Manager with at least 2-3 years' experience in a SaaS or similar technology company.Your responsibilities will include using market research and competitor analysis to identify opportunities to...


  • Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time

    Your OpportunityWe are seeking an experienced Customer Success Manager to join our team, who will be responsible for driving the growth and success of our clients. With a strong background in sales or customer success, you will be responsible for building and maintaining long-term relationships with our clients, identifying opportunities for upselling and...


  • Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time

    Are you a talented SaaS Product Manager looking for a new challenge? We're seeking an experienced professional to join our team at Lead Forensics.About the Company:Lead Forensics is a dynamic and innovative SaaS company that's revolutionizing our industry with cutting-edge technology and exceptional value delivery.We're committed to delivering high-quality...

  • Agile Product Owner

    4 weeks ago


    Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time

    Are you looking for a challenging and rewarding career opportunity? As a Product Delivery Manager at Lead Forensics, you will play a key role in driving the success of our customer-facing products. With a focus on agile methodologies, you will be responsible for scoping, execution management, and rollout of our agile initiatives, managing two agile software...


  • Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time

    About the RoleWe are seeking a highly motivated and experienced Business Development Representative to join our team as a Sales Expert. In this role, you will be responsible for managing the 360-sales cycle, qualifying potential sales leads via outbound calling and sitting demonstrations with our potential clients.


  • Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time

    **Infrastructure Lead Engineer at Lead Forensics**At Lead Forensics, we're seeking an experienced Infrastructure Lead Engineer to join our team. This is a hands-on role that requires wide-ranging expertise with scalable cloud architectures, physical infrastructure and networks, operating systems, and security.Responsibilities:Design, implement, and maintain...


  • Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time

    Job Title: Technical Lead - Cloud SolutionsWe are seeking a highly skilled Technical Lead to join our team at Lead Forensics. As a seasoned engineer, you will be responsible for architecting and maintaining our complex hybrid cloud infrastructure environment.Your primary focus will be on implementing infrastructure as code and deployment pipelines,...


  • Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time

    Job Title: Lead Infrastructure EngineerAbout the CompanyLead Forensics is a leading SAAS company with products in the B2B Sales and Marketing space.About the RoleThis is a hands-on role that requires wide-ranging expertise with scalable cloud architectures, physical infrastructure and networks, operating systems, and security.The successful candidate will...


  • Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time

    At Lead Forensics, we are seeking an experienced SaaS Product Manager to drive the development of one of our newest software products.Job Overview:We require a seasoned professional with at least 2-3 years' experience in product management within a SaaS or similar technology company. The ideal candidate will have a proven track record of developing product...