Travel Consultant for Luxury Experiences

3 weeks ago


London, Greater London, United Kingdom Belmond Management Limited Full time
Travel Advisor Role at Belmond Management Limited

We are seeking a highly skilled and experienced Travel Advisor to join our team at Belmond Management Limited. As a key member of our Central Reservations, Europe office in London, you will play a vital role in delivering exceptional customer experiences.

About the Role

This is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel. You will work closely with our on-property operations teams and Service Excellence team to ensure seamless handovers and communications of guest preferences.

Responsibilities
  • Meet SLA targets for response times, case/queue management, and case classification accuracy in Salesforce Omnichannel.
  • Collaborate with cross-functional teams to deliver outstanding customer experiences.
  • Maintain high standards of cultural awareness and adaptability in a fast-paced environment.
Requirements

To be successful in this role, you will require:

  • 1-2 years' relevant experience in a similar position, preferably within the luxury travel or hospitality industries.
  • A working knowledge of MS Office and computer reservation programs.
What We Offer

BELMOND MANAGEMENT LIMITED prides itself on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. Our comprehensive benefits package includes:

  • A competitive salary of approximately &163;40,000 - &163;55,000 per annum, depending on experience.
  • Enhanced maternity and paternity pay.
  • Team social events and wellness programme throughout the year.
  • Further learning and development opportunities within BELMOND MANAGEMENT LIMITED.


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