Work Coordinator

6 days ago

Exeter, United Kingdom Liberty Gas Group Full time

Job Title: Work Coordinator

Job Summary:

Liberty Gas Group is seeking a highly organized and detail-oriented Work Coordinator to join our team. As a Work Coordinator, you will be responsible for prioritizing and scheduling backfill and reinstatement tasks, rescheduling jobs that fall out of program, and managing contract requirements for a range of jobs.

Key Responsibilities:

  • Prioritize and schedule backfill and reinstatement tasks
  • Reschedule jobs that fall out of program
  • Manage contract requirements for a range of jobs
  • Handle calls and schedule a range of works
  • Validate each job to ensure the required information is available
  • Manage customer and client relationships
  • Ensure all regulatory information is updated and logged in real time with status updates on the internal system
  • Provide an efficient and flexible response to operational issues, to maintain levels of service delivery and program works in line with contract specific requirements and engineer and supervisor capabilities and timescales

Requirements:

  • Good level of education
  • Previous call handling/scheduling experience
  • Ability to operate a computerized database system
  • Good knowledge of office working systems
  • Excellent communication skills
  • Ability to work independently and as part of a team
  • Demonstrate strong analytical skills and the ability to manage change

Benefits:

  • Pension scheme
  • 23 days Annual Leave, plus Bank Holidays
  • Cycle to Work scheme
  • Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
  • YuLife, includes:
    • Life Insurance/Death in service benefit – 2x annual salary value
    • Smart Health (including round the clock access to 24/7 UK-based GPs)
    • Best Doctors to provide a second opinion on complex cases or diagnosis
    • Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
    • Online Health Check
    • Nutrition consultations
    • Online fitness program
    • YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
    • Free will writing
    • Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.
    • Exclusive membership and wellbeing product discounts
    • Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
      • Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
      • Discounted gym membership
      • Savings on cinema tickets, travel, holidays & retail

About Us:

Liberty Gas Group is a leading provider of gas installation, maintenance, and servicing, as well as energy solutions. We are committed to putting customers and clients at the heart of everything we do, and we strive to be a diverse and inclusive place where we can ALL be ourselves.

Equal Opportunities:

Liberty Gas Group is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We are committed to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.

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