Retail Leader

1 month ago


Winchester, Hampshire, United Kingdom Hotel Chocolat Full time
About Hotel Chocolat

We're a premium chocolate brand with a passion for delivering exceptional customer experiences. Our mission is to make people happy through chocolate, and we're looking for a talented individual to join our team as a Store Manager.

Key Responsibilities
  • Lead a successful and engaged team to achieve sales and deliver 100% happiness through chocolate to every guest.
  • Drive store sales and profit plan, and take action to maximise performance.
  • Exceed sales targets and KPIs through clear and effective communication to your team.
  • Maximise all commercial opportunities in-store through timely implementation of promotions, offers, events and marketing.
Requirements
  • Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
  • Demonstrable experience in high service guest interaction.
  • Natural leadership qualities to get the best of your high performing team both individually and collectively.
  • A passion for chocolate, our brand, and for giving the best service to our guests.
  • Café operations experience would be highly advantageous.
What We Offer
  • A competitive salary and 50% off our products.
  • Incentives based on performance.
  • We recognise that our employees may wish to balance their work and home life, therefore we are open to discussions around flexible working.

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