End User Assistance Specialist

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Bright Purple Full time
Job Description

As an End User Support Specialist at Bright Purple, you will play a critical role in providing exceptional support to clients in the hospitality sector. Your primary responsibilities will include:

  • Assisting clients with technical issues and ensuring their systems run smoothly.
  • Acting as the first point of contact for all support queries, escalating issues when necessary.
  • Creating and maintaining user documentation and guides to support clients.


Requirements

To excel in this role, you should possess:

  • A strong background in technical support and system administration.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a hybrid environment.


Salary and Benefits

We offer a competitive salary of approximately £25,000 - £30,000 per annum, depending on experience, plus a quarterly 10% bonus. Additionally, you will enjoy career advancement opportunities and a supportive work environment.



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