In Service Support Technician

4 weeks ago

Birmingham, Birmingham, United Kingdom Alstom Full time

About the Role

We are seeking a highly skilled In Service Support Technician to join our team at Alstom. As a key member of our Services Central Engineering team, you will provide technical expertise and support to the project monitoring, recording, and reacting to in-service failures on the new Class 730 fleet.

Your Key Responsibilities

  • Ensure work is performed in a safe and effective manner in accordance with relevant regulations and procedures.
  • Provide technical telephone support to drivers and customers.
  • Continually monitor units in service using Fleet Monitor tracking system.
  • Provide technical support to depot teams in fault finding and train repair activities.
  • Have extensive knowledge of 3-phase, single-phase, and DC power systems and control systems.
  • Record and report faults, gather data, and communicate verbally.
  • Carry out fault finding and investigate intermittent faults on vehicles in service.
  • Control and monitor repeat failures of units.
  • Organize and control all aspects of failures in service.
  • Liaise with the on-duty Production Manager to determine rescue plans for failed units.
  • Attend and assist failed units in service.
  • Contribute to increasing rolling stock reliability and preventing anomalies in commercial services.
  • Provide on-train fault diagnosis and rectification for units in service.
  • Investigate technical problems as instructed by the project support engineering team.
  • Participate in gathering data downloads on critical performance systems.
  • Undertake test runs to assist in fault finding and resolution of faults.
  • Provide technical support in connection with special checks and experiments.
  • Liaise with systems support engineers and specialist engineers as necessary.
  • Carry out all duties in accordance with Train Care Centre quality and safety procedures.
  • Assist the Warranty Engineer in executing his responsibilities.

About You

We value passion and attitude over experience. We're looking for someone with electrical-based NVQ Level 3 in rolling stock or aircraft, practical experience, and a sound knowledge of mechanical, electrical, and electronic engineering aspects of modern Electric Multiple Units.

What We Offer

  • A long-term career with opportunities for growth and development.
  • Collaboration with colleagues and customers worldwide.
  • Contribution to innovative projects.
  • Agile working environment.
  • Steering your career in any direction you choose.
  • Investment in your development through award-winning learning.
  • A fair and dynamic reward package with comprehensive benefits.

Equal Opportunity Employer

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all employees can reach their full potential. We welcome applications from all qualified candidates without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

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