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Community Housing Officer
2 months ago
About the Role
We are seeking a highly motivated and experienced Community Housing Officer to join our team at Johnnie Johnson Housing Trust. As a Community Housing Officer, you will play a key role in delivering high-quality services to our customers, working closely with residents, colleagues, and external partners to achieve our mission of helping all our customers to live longer and live better, in a place that they are proud to call home.
Key Responsibilities
- Engage with residents on a day-to-day basis, gaining a deep understanding of their needs and priorities to develop outcome-focused action plans.
- Support the development of sustainable communities so that residents can live, grow, and thrive together through the delivery of community engagement and health and wellbeing activities.
- Use your knowledge of voids, lettings, income collection, anti-social behaviour, and tenancy management to deliver a responsive and sensitive service to those who are at risk, making referrals where appropriate to relevant agencies.
About You
We are looking for someone who has previous experience in a similar role, however this is not essential. What is essential is that you are a great communicator, have great customer service experience, and put customers at the heart of everything you do. You will enjoy a challenge, be adaptable, and embrace change, and have the ability to develop partnerships to support vulnerable residents.
What We Offer
- A 35-hour working week, with a degree of flexibility to attend important things in life.
- A fantastic holiday allowance of 33 days per annum (including statutory holidays), rising to 38 days after 5 years service.
- An enhanced 5% employer contribution pension scheme.
- A great recognition scheme.
Why Join Us?
At Johnnie Johnson Housing Trust, we pride ourselves on ensuring our properties support and help people live well and independently for longer. We are a not-for-profit housing association dedicated to offering quality and affordable homes in the North of England. With a portfolio of 5,000+ homes, we currently house 7,000+ customers across the North West, North East, Yorkshire, and Derbyshire.
