Loyalty Program Lead
1 month ago
Aegon UK is a dynamic organisation committed to helping people live their best lives. We are seeking a Customer Experience Specialist to join our team and play a key role in driving greater equity, inclusion and belonging.
Salary: £27,200 - £40,800 per annum
Job DescriptionThe successful candidate will be responsible for delivering exceptional customer experiences through coaching and development programs. They will work closely with Platform Administrators to improve operational targets and reduce repeat calls and complaints.
The ideal candidate will have a proven record in coaching and mentoring, especially in soft skills. They will also understand how changes impact Net Promoter Score (NPS), customer complaints, and operational support.
- Deliver Exceptional Customer Experiences: Coach and develop Platform Administrators to improve customer satisfaction and loyalty.
- Analyse and Report: Conduct trend analysis and produce reports on coaching outcomes, showcasing the benefits achieved.
Required Skills and Qualifications:
- Proven record in coaching and mentoring, especially in soft skills.
- Understanding of how changes impact Net Promoter Score (NPS), customer complaints, and operational support.
- Ability to analyse data and produce reports.
Benefits:
- A non-contributory pension between 8%-12%.
- A discretionary bonus, depending on personal and company performance.
- 34 days leave per year (including bank holidays, pro-rated for part-time).
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