Project Coordinator Lead

1 day ago


East Midlands, United Kingdom infopark Full time

About the Role

The Group Coordinator plays a pivotal part in guaranteeing the seamless execution of projects and initiatives involving multiple stakeholders. This position entails facilitating communication, collaboration, and coordination among teams or departments within the organization.

Core Responsibilities:
  1. Employee Training: Design and implement training programs to equip call centre representatives with the essential skills to address customer inquiries and complaints.
  2. Performance Oversight: Ensure agents conform to performance standards, policies, and objectives by providing guidance and support.
  3. Subject Matter Expertise: Offer expert advice on best practices and troubleshoot complex calls.
  4. Operational Enhancement: Examine operational issues and propose process enhancements.
  5. Agent Performance Assessment: Monitor and assess agent performance, providing coaching and corrective action when necessary.
  6. Data Insights: Publish reports and data analysis to inform management decisions and establish call centre goals.
  7. Collaborative Environment: Collaborate with supervisors and management to enhance customer satisfaction and agent support.
Key Performance Indicators:
  1. Shortened Call Resolution Time
  2. Enhanced Quality Assurance Score
  3. Increased First Call Resolution Rate
  4. Improved Customer Satisfaction Score
  5. Optimized Adherence to Schedule
  6. Decreased Average Handle Time

Salary Range: $60,000 - $80,000 per annum based on location and experience.



  • East Midlands, United Kingdom NOA Limited Full time

    Job DescriptionWe are seeking an experienced Installation Project Coordinator to join our team at NOA Limited.About the RoleThe successful candidate will be responsible for coordinating the installation of projects, ensuring timely delivery and adherence to quality standards.This role involves leading individual teams on site, participating in meetings with...


  • East Midlands, United Kingdom NOA Limited Full time

    Noa Limited is a leading provider of installation services, and we are seeking a talented Project Installation Coordinator to join our team.About the RoleThis role involves coordinating the installation of projects, ensuring that they are completed on time and to a high standard.The ideal candidate will have excellent organisational and communication skills,...

  • Project Coordinator

    4 weeks ago


    East Midlands, United Kingdom Cherry Professional Full time

    Job Title: Project Coordinator - ElectricalCherry Professional is seeking an experienced Project Coordinator - Electrical to join our team.About the Role:We are looking for a highly organized and communicative Project Coordinator - Electrical to work closely with our engineering team. As a Project Coordinator - Electrical, you will be responsible for...


  • West Midlands Combined Authority, United Kingdom Mint Selection Full time

    Mint Selection invites applications for the role of Project Coordination Lead to manage the construction of a large-scale Battery Energy Storage site in the West Midlands. As a key member of our team, you will be responsible for overseeing project coordination, leading site teams, and ensuring timely delivery while maintaining high safety standards.This is...


  • East Midlands, United Kingdom Fuel Recruitment Limited Full time

    Job Title: Senior Project CoordinatorWe are seeking a highly skilled Senior Project Coordinator to join our team at Fuel Recruitment Limited. This is an exciting opportunity to work with us on a permanent basis, offering a competitive salary of up to £28,000 per annum.Job Description:As a Senior Project Coordinator, you will be responsible for coordinating...


  • East Midlands, United Kingdom INSTITUTION OF OCCUPATIONAL SAFETY AND HEALTH Full time

    Job Title: Strategic Project CoordinatorSalary: Circa £45,000 per annumAbout the RoleWe are seeking a highly skilled Strategic Project Coordinator to join our team. As a key member of our organization, you will be responsible for managing multiple projects throughout their complete lifecycle.You will create, deliver, and maintain a strategic delivery plan...


  • East Midlands, United Kingdom Air IT Limited Full time

    Project Coordinator Job OpportunityWe are looking for a skilled Project Coordinator to join our team in Nottingham. As a key member of our Integrations team, you will play a crucial role in ensuring seamless collaboration across functions.Job Description:As a Project Coordinator, you will be responsible for managing our team's Air Net page and keeping our...


  • East Midlands, United Kingdom Straco Group Full time

    Retail Design Project Coordinator**Company Overview:** Straco Group is a leading independent creative agency specialising in Retail Design. We're full of passion and creativity, consistently delivering outstanding retail design solutions and providing a full turnkey service from concept, through production, to implementation, for a diverse range of global...


  • East Midlands, United Kingdom Rise Technical Recruitment Limited Full time

    About the OpportunityWe have an exciting opportunity for a skilled Project Coordinator Mechanical to join our project delivery team at Rise Technical Recruitment Limited. In this role, you will assist with project delivery on HVAC and renewable projects, working closely with our project delivery team to ensure the successful execution of projects.You will...


  • East Midlands, United Kingdom Penguin Recruitment Full time

    About the Role">We are seeking an experienced Architect to join our team as a Project Lead. This is a fantastic opportunity for someone with a strong passion for sustainability and experience in sectors such as food retail, residential, local authorities, commercial manufacturing, or logistics.">Job Description:">">Lead projects through all RIBA stages (1 to...


  • East Anglia, United Kingdom Recruitment Agenda Limited Full time

    As a Signage Project Coordinator Lead at Recruitment Agenda Limited, you will play a key role in ensuring the smooth delivery of our signage installation projects. With a focus on quality and customer satisfaction, you will be responsible for coordinating multiple teams, liaising with account managers and the production team to ensure that all projects are...


  • East Midlands, United Kingdom SF Recruitment (Nottingham) Full time

    SF Recruitment (Nottingham) is looking for a talented Procurement Project Coordinator to join our team on a maternity cover basis.The successful candidate will have a strong background in procurement, with experience in supporting various projects and placing orders efficiently.As a key member of our procurement team, you will contribute to the success of...


  • East Midlands, United Kingdom Air IT Limited Full time

    We are seeking an enthusiastic and skilled Project Coordinator to join our team in Nottingham. This role is perfect for someone who is a master multitasker with a passion for project coordination.">About Us: Air IT Limited is a progressive company that thrives on innovation. Our Integrations team is at the heart of our success, ensuring seamless...


  • East Midlands, United Kingdom Busy Bee Recruitment Full time

    Job Title: Senior Restoration Project CoordinatorAbout the Role:We are seeking a highly skilled and experienced Senior Restoration Project Coordinator to join our team. As a key member of our operations team, you will be responsible for overseeing commercial restoration projects across the UK.Key Responsibilities:Attend damage sites across the UK to...


  • East Midlands, United Kingdom Blank Space Recruitment Ltd Full time

    Project OverviewA senior retail project coordinator is required to lead branded environments, retail displays, and in-store rollouts for a leading retail design company. The ideal candidate will have experience in managing projects end-to-end, ensuring timely delivery within budget, with a keen eye for quality.Key Responsibilities- Lead projects from...


  • East Midlands, United Kingdom Carrington West Full time

    Carrington West is seeking an experienced Senior Highway Project Lead to join their team. This role involves overseeing the end-to-end project management of complex highway projects, ensuring timely delivery and adherence to client requirements. The successful candidate will lead a small team of project managers, providing guidance on project coordination...


  • East Midlands, United Kingdom W H Good Group Full time

    Key ResponsibilitiesThe High Voltage Electrical Project Coordinator will play a crucial role in the delivery of a New Build HV Substation at East Midlands Airport. Key responsibilities include:Managing HV subcontractors and civils worksCoordinating with stakeholders and ensuring project delivery, safety, and qualityProgramme management, risk assessment, and...


  • East Midlands, United Kingdom Linsco Full time

    About the RoleWe are looking for an experienced Road Construction Project Coordinator to join our team at Linsco. As a key member of our surfacing team, you will be responsible for overseeing surfacing crews and ensuring that projects are completed on time and to a high standard.Your primary responsibilities will include coordinating resources, materials,...


  • East Midlands, United Kingdom Bennett And Game Recruitment Full time

    We are looking for a talented Fabrication Site Operations Manager to join our client's team. As a key member of the site management team, you will be responsible for ensuring all projects are completed on time and within budget.Key ResponsibilitiesManaging resources in line with project budget and controlling costs.Ensuring all Health & Safety requirements...


  • East Midlands, United Kingdom W H Good Group Full time

    At W H Good Group, we are seeking an Electrical Project Coordinator to deliver a New Build HV Substation.The project involves the delivery of a new HV Substation, including civils works and subcontractor packages, at East Midlands Airport (Airside).Key responsibilities include:Managing HV subcontractorsSupervising the supply and installation of LV...