Senior Resident Liaison Specialist

2 weeks ago


Bristol, United Kingdom Niyaa People Ltd Full time
Resident Liaison Specialist Opportunity in Bristol

We are seeking an experienced Resident Liaison Specialist to join our team at Niyaa People Ltd in Bristol. This is a fantastic opportunity to make a direct difference in the lives of people.

About the Role:

  • Main point of contact for all escalated resident queries and complaints, ensuring prompt resolution and excellent customer service.
  • Investigate and resolve formal complaints, working closely with colleagues to achieve shared targets.
  • Liaise regularly with residents to update them on works progress, reducing the number of formal complaints being raised.
  • Arrange work appointments with residents and maintain effective communication throughout the process.
  • Work collaboratively with the customer service team, achieving team targets while maintaining individual productivity.

Requirements:

  • Proven experience as a Resident Liaison Specialist, Housing Officer, or in social housing.
  • Strong written, oral, and interpersonal skills, with excellent communication abilities.

Benefits:

  • Pension Scheme for retirement security.
  • Buy/Sell Annual Leave policy for work-life balance.
  • Growth-oriented team environment with opportunities for career progression.
  • Engage in meaningful projects that contribute to the company's goals.

Location and Salary: The successful candidate will be based in Bristol, with a salary range of £30,000 - £35,000 per annum.



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