Senior Resident Liaison Specialist
2 weeks ago
We are seeking an experienced Resident Liaison Specialist to join our team at Niyaa People Ltd in Bristol. This is a fantastic opportunity to make a direct difference in the lives of people.
About the Role:
- Main point of contact for all escalated resident queries and complaints, ensuring prompt resolution and excellent customer service.
- Investigate and resolve formal complaints, working closely with colleagues to achieve shared targets.
- Liaise regularly with residents to update them on works progress, reducing the number of formal complaints being raised.
- Arrange work appointments with residents and maintain effective communication throughout the process.
- Work collaboratively with the customer service team, achieving team targets while maintaining individual productivity.
Requirements:
- Proven experience as a Resident Liaison Specialist, Housing Officer, or in social housing.
- Strong written, oral, and interpersonal skills, with excellent communication abilities.
Benefits:
- Pension Scheme for retirement security.
- Buy/Sell Annual Leave policy for work-life balance.
- Growth-oriented team environment with opportunities for career progression.
- Engage in meaningful projects that contribute to the company's goals.
Location and Salary: The successful candidate will be based in Bristol, with a salary range of £30,000 - £35,000 per annum.
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