Retail Sales Associate

4 weeks ago

Carlisle, Cumbria, United Kingdom M&S Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Provide outstanding customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and maintain a high level of customer satisfaction.
  • Contribute to the maintenance of a clean and tidy store environment, adhering to health and safety standards.
  • Utilize digital tools and communication channels to effectively manage customer interactions and sales processes.
  • Share customer feedback and insights with colleagues to drive continuous improvement and enhance the customer experience.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic knowledge of retail operations and sales processes, with a willingness to learn and develop skills.
  • Strong attention to detail, with a focus on maintaining high standards of customer service and store presentation.
About Us

Marks & Spencer is a leading retailer committed to delivering exceptional customer experiences and driving business growth. We are passionate about innovation, sustainability, and customer satisfaction, and we are seeking like-minded individuals to join our team.

As a Customer Assistant, you will have the opportunity to develop your skills and knowledge, working closely with colleagues and store leaders to achieve sales targets and drive business success. If you are a motivated and customer-focused individual with a passion for retail, we encourage you to apply for this exciting opportunity.

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