Customer Service Representative

6 days ago


Romford, Greater London, United Kingdom CM recruitment Full time

Customer Service Executive

This global travel company is seeking an experienced Customer Service Executive to provide exceptional service to customers throughout their journey. As a key member of the team, you will be responsible for handling client and supplier changes, investigating complaints, and providing support to customers in resort.

Key Responsibilities:

  1. Manage pre-travel client and supplier changes to ensure a satisfactory outcome for the customer.
  2. Investigate and negotiate with suppliers to reclaim compensation for customers.
  3. Provide support to customers in resort with any issues arising, both directly and via local ground agents.
  4. Monitor quality issues with overseas products and escalate to the appropriate team.
  5. Support Duty Officers as required.

Requirements:

  1. Experience in the travel industry is essential, preferably from a Tour Operator/Touring or Worldwide Travel company in an operations or customer service capacity.
  2. Exceptional customer service skills with a genuine desire to ensure customer satisfaction.

This is a great opportunity for an experienced travel customer service professional to join a dynamic team and contribute to delivering exceptional customer experiences.



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