Operations Director

4 weeks ago


Coventry, Coventry, United Kingdom Biffa Waste Services Full time
Operations Manager Job Description

Biffa Waste Services is seeking an experienced Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our depot, ensuring the efficient and effective delivery of our services.

Key Responsibilities:
  • Lead and manage the traffic dispatcher team to achieve service, safety, and profitability targets.
  • Operate and manage the day-to-day shift operations at the depot, including driver supervision and vehicle availability.
  • Manage, motivate, train, and develop the team as required.
  • Deal with underperformance, implementing disciplinary procedures as necessary.
  • Absence management, including conducting return-to-work interviews.
  • Manage the planning process for mobilizing new work and tactical re-routes, ensuring optimal resource allocation.
  • Resolve daily routing and service issues, ensuring a high-quality customer experience.
  • Contribute to ongoing cost control, seeking to improve efficiency, reduce operating costs, and meet budget targets.
  • Ensure adherence to health and safety protocols, including induction, training, and emergency procedures.
  • Deputize for the Depot Manager as required and perform other reasonable tasks.
Requirements:
  • CPC (Certificate of Professional Competence) is desirable.
  • Experience as a Transport Manager or similar role in the services or logistics industry.
  • People and health and safety management in a unionized environment.
  • Proven track record of working to clearly defined service delivery KPIs.
  • Demonstrable experience of successful resource management and cost control.
  • Lean management understanding.
  • Experience with route planning software.
About Biffa:

Biffa is a leading waste management company committed to providing innovative solutions for our customers. We strive to create a diverse and inclusive work environment, promoting equality and fairness in all aspects of our business.


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