Housing Solutions Coordinator

3 weeks ago


Birmingham, Birmingham, United Kingdom Austin Fraser Full time

South Gloucestershire Council is seeking a dedicated Housing Assistant to join our Housing Access Team, providing vital support to vulnerable individuals and families facing housing challenges.

About the Role:

As a Housing Assistant, you will set up emergency accommodation placements, assist with Housing Benefit forms, manage rent accounts, and ensure individuals access suitable accommodation according to statutory duties under the Housing Act 1996. You'll work closely with vulnerable groups and contribute to improving housing solutions within the community.

  • Arrange placements into emergency accommodation and properties managed by SG Homes.
  • Process housing-related documents, including Housing Benefit forms and rent accounts.
  • Work with private sector landlords and assist in facilitating housing access.
  • Offer support to customers, including those in difficult housing situations, and help resolve any issues that may arise.
About You:

You should have an NVQ 3 (or equivalent) in housing or related fields, or relevant experience. Previous experience in a housing or homelessness-related role is preferred. Understanding of housing legislation, particularly Housing Act 1996, and the statutory duties to accommodate is essential. Compassionate, empathetic, and able to engage with customers sensitively, even in challenging situations.

Benefits:
  • Hybrid Working: Flexibility to work both remotely and in the office (1-2 days per week at Kingswood Civic Centre).
  • Professional Development: Opportunities to develop your career and contribute to meaningful housing solutions in the community.

The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience.



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