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Customer Service Representative
2 months ago
About the Role:
As a Customer Care Executive at Hamlin Knight, you will be responsible for delivering exceptional customer service and support to ensure customer satisfaction.
Key Responsibilities:
- Build and maintain positive customer relationships through effective communication and issue resolution.
- Manage a high-volume email inbox and respond to customer inquiries in a timely and professional manner.
- Process orders and updates into our Enterprise Resource Planning (ERP) system.
- Keep customers informed about shipping dates and any anticipated delays.
- Prepare and process invoices.
- Process returns and resolve any customer complaints.
- Develop a thorough understanding of our company's products and services.
- Support the purchasing, sales, and technical teams as needed.
Requirements:
- Excellent written and verbal communication skills.
- Ability to work under pressure and meet deadlines.
- Strong teamwork and collaboration skills.
- Good IT skills and proficiency in using our ERP system.
- A positive attitude and commitment to delivering exceptional customer service.
About Hamlin Knight:
Hamlin Knight is a prestigious company that is setting the market alive with its innovative approach and commitment to excellence. As a Customer Care Executive, you will be part of a dynamic team that is dedicated to delivering outstanding customer service and support.
