Food Service Operations Manager

1 month ago


Workington, United Kingdom One Retail Full time
Role Overview

We're seeking an experienced Food Service Operations Manager to oversee all catering and service operations for a major High Street brand. This is a full-time position, contracted to 40 hours per week.

About the Job

As a Food Service Operations Manager, you will be responsible for ensuring our kitchens and service counters run smoothly and delivering exceptional food experiences. Your key responsibilities will include:

  • Preparing delicious food to the highest standards
  • Supervising culinary and catering teams to maintain impeccable food and customer service
  • Overseeing the efficiency of in-unit catering operations, including managing inventories, monitoring budgets, and implementing action plans
  • Communicating with line managers to monitor KPIs and targets
  • Representing One Retail and maintaining a positive brand image
  • Identifying opportunities for new food or service concepts to drive sales
  • Liaising between customers and our culinary and service teams to exceed expectations
  • Supporting and training teams, leading from the front to ensure everyone excels in their role
  • Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams
Requirements

To be successful as a Food Service Operations Manager, you'll need:

  • A minimum of two years' experience in catering
  • Experience managing teams in a similar role
  • An NVQ Level 1 & 2 or City & Guilds 706/1 and 2 qualification
  • A Basic Food Hygiene certificate
  • Excellent financial acumen and communication skills
  • An ambitious and motivated individual who is always looking to upskill
What We Offer

In this role, you'll have the opportunity to progress your career with a leading company that invests in its people, celebrates individuality, and rewards employees who go beyond the plate. As part of One Retail, you'll be part of a team that helps feed people, fuel progress, and forge connections in around 6,000 venues. You'll receive competitive pay, great perks, and unrivalled opportunities for learning and development.



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