ServiceNow Product Owner

1 week ago

Leeds, Leeds, United Kingdom Asda Stores Ltd Full time
Job Title: ServiceNow Product Owner

We are seeking a highly skilled ServiceNow Product Owner to join our team at Asda Stores Ltd. As a Product Owner, you will be responsible for defining and delivering our HRSD ServiceNow platform strategy and solutions.

About the Role

The primary responsibility of a Product Owner – ServiceNow is to act as the bridge between the development team and the Process Owners, ensuring that the development efforts align with the overall vision, goals, and priorities of ServiceNow.

Key Responsibilities
  • Product Vision, Roadmap & Funding Proposals
  • Assist the product team with setting strategy, vision, and roadmap for HRSD
  • Prioritise backlog items based on business value, user needs, and technical considerations.
  • Provide inputs to development of the business case to secure funding for identified opportunities.
  • Collaborate with stakeholders to define and refine the product strategy
  • Maintain and prioritise the product backlog, ensuring that it is updated regularly technical task.
  • Lead the development of testing strategy, testing scripts and signoff for any changes and development.
  • Define standards for the Citizen Development framework and ensure adherence.
  • Plan and coordinate the product release schedule in collaboration with the development team and stakeholders.
  • Define clear acceptance criteria for new releases with the development team to ensure that deliverables meet those criteria.
  • Lead team members to build a culture of continuous product excellence and improvement.
  • Act as the primary point of contact for the development team regarding product-related questions and decisions.
  • Collaborate closely with cross-functional teams, including designers, developers, and testers, to ensure a shared understanding of requirements.
  • Manage demands, requirements, and feedback for ServiceNow.
  • Own continuous improvement for HRSD ServiceNow and explore new features of the platform.
  • Support the adoption of a standardized product, limiting customization for business reasons.
  • Provide inputs for governance boards as per pre-defined frameworks and templates.
  • Participate in sprint retrospectives and actively seek opportunities to improve team processes and product quality.
  • Collaborate with process owners to obtain necessary inputs to update the product to support process or policy changes.
Requirements
  • Ideally educated to a degree level in a relevant field (business, computer science, engineering, etc.).
  • Certification in Agile methodologies (e.g., Certified Scrum Product Owner) is a plus.
  • ServiceNow Certified
  • Previous experience in a Product Owner or similar role is highly preferred.
  • Strong understanding of HR Operating models and process design to optimise utilisation of HRSD ServiceNow module.
  • Ability to work in a technological environment whilst working with business users.
  • Able to translate technical concepts to business users.
  • Analytical and problem-solving abilities
  • Ability to balance technical considerations with business and user needs.
  • Familiarity with product management tools and software (e.g., Jira, Trello) is a plus.
What We Offer

We offer a competitive salary, plus benefits, including a company matched pension, 10% colleague discount, free parking, and many additional rewards. We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.

We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join Asda.

Our hybrid way of working gives you the choice to work where it works. This enables you to choose where you'll be the most effective. It offers a mix of working from home and in an office environment that works best for you and your team.

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