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Insurance Claims Expert

2 months ago

Chelmsford, Essex, United Kingdom PIB Insurance Brokers Full time
About the Role

We are seeking an experienced Commercial Claims Handler to join our Claims Specialty Team based in Chelmsford. This role is focused on providing an excellent claims service to our clients, ensuring professional and efficient management of all claims from cradle to grave.

Key Responsibilities
  • Manage claims from across different products, such as Property, Liability, Marine, and Business Interruption, ensuring service standards are met and/or exceeded.
  • Keep an efficient diary system for all claims, ensuring claims are chased as required.
  • Develop and maintain a full understanding of Acturis.
  • Provide the broking department and clients with claims information and reports as required.
  • Ensure complex claims are handled as per the group procedures.
  • Acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim.
  • Produce claims MI/claims reports when required.
  • Meet with clients and present claims information when required.
  • Undertake any other duties as requested by management on an ad-hoc basis.
  • Ensure personal CPD is managed and kept up to date by keeping skills and knowledge current.
Requirements
  • Robust Property, Liability, Marine, and Business Interruption insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures.
  • Passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies.
  • Acturis system knowledge (desirable not essential), being able to use MS Excel, MS Word, and Outlook.
  • Cert CII, or working towards this or similar.
  • Highly organized and great time management.
  • Positive can-do attitude and natural problem solver, multi-tasker, along with high level of attention to detail.
  • Excellent communication skills both verbally and written.