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Customer Service Coordinator
2 months ago
As a Customer Service Administrator at Rooftop Housing Group, you will play a vital role in managing, diagnosing, and effectively processing maintenance and day-to-day repair requests from our tenants. You will deliver up-to-date and accurate information on our services to both tenants and colleagues.
This involves investigating service requests, coordinating with tenants to schedule appointments while delivering exceptional customer service.
Our Repairs Desk operates from 8am to 4.30pm Monday to Friday on a rotational basis.
About YouYour experience in customer service is paramount, as is your skills in managing databases, compiling information, and executing administrative tasks. You should have excellent communication skills, both verbal and written, with a high level of IT literacy (knowledge of databases, Microsoft Word, Excel, and online communications).
Precision in data recording is crucial.
While it is not a requirement, prior experience in a repairs service role will be an added advantage.
BenefitsWe want to ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package that includes:
- Flexible and hybrid working
- Holiday buying and selling scheme
- A day's paid leave for your birthday or annual celebration
- 2 days paid leave to help with a house move once you have completed your probationary period
- Life assurance
- Health cash plan, which includes a range of treatments, including dental treatment, physiotherapy, consultation, and 24-hour free confidential helpline
- Company contribution to mindfulness and fitness, e.g., discounted gym membership, fitness classes, or mindfulness apps
- Online discount with a number of retail shops, supermarkets, cinema, insurance, and holidays
- Funded training and sponsored qualifications
- 2 days paid volunteering leave per year
