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Supervisor - Team Leader

2 months ago

Beckenham, Greater London, United Kingdom WHELAN HOLDINGS LIMITED Full time
About Whelans Pubs

Whelans Pubs is a leading hospitality company with a portfolio of lively, Irish Traditional pubs in prime town centre locations and premium suburban food-led venues. Our pubs offer a warm and welcoming atmosphere, perfect for socializing and enjoying a wide range of drinks and food.

Job Summary

We are seeking an experienced Supervisor to join our team at Whelans Pubs. As a Supervisor, you will be responsible for leading a team of staff and ensuring that our high standards of customer service and quality are maintained.

Key Responsibilities
  • Team Leadership: Lead a team of staff to ensure that our high standards of customer service and quality are maintained.
  • Customer Service: Provide excellent customer service to our patrons, ensuring that they have a positive experience in our pubs.
  • Staff Management: Manage and motivate a team of staff to achieve our business objectives.
  • Operational Efficiency: Ensure that our pubs are run efficiently and effectively, with a focus on quality and customer satisfaction.
  • Training and Development: Provide training and development opportunities for staff to enhance their skills and knowledge.
Requirements
  • Experience: Previous experience in a supervisory or management role in the hospitality industry.
  • Skills: Excellent communication and leadership skills, with the ability to motivate and manage a team.
  • Knowledge: Knowledge of the hospitality industry and its trends, with a focus on quality and customer satisfaction.
  • Personal Qualities: A friendly and approachable personality, with a passion for delivering excellent customer service.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career advancement and professional development.
  • Collaborative Team Environment: A collaborative and supportive team environment.