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Desktop Systems Engineer
2 months ago
Axiom Software Solutions Limited is seeking a skilled and experienced Desktop Engineer to join our growing IT team. In this role, you will play a vital part in maintaining and enhancing the stability, security, and performance of our desktop environment.
Key Responsibilities:
- Desktop Infrastructure Management: Design, deploy, diagnose, update, and manage desktop environments with a focus on Windows 10/11 systems. Ensure these environments are secure, scalable, and optimized for performance.
- Windows Active Directory (AD): Administer and maintain Active Directory environments, including user and group management, GPO creation, and troubleshooting. Design, diagnose, and implement AD security best practices, including managing authentication protocols and ensuring compliance with security policies.
- Windows Hello for Business: Design and implement Windows Hello for Business, including the configuration of biometrics, PINs, and multi-factor authentication (MFA). Troubleshoot issues related to Windows Hello for Business and ensure seamless user authentication processes.
- Secure Network Connectivity: Deploy, configure, and manage Cisco AnyConnect VPN solutions to ensure secure remote access for end-users. Monitor and troubleshoot Wired/Wireless and VPN connectivity issues, ensuring high availability and performance for remote workforces. Familiar with 802.1x network access control.
- TPM Certificates: Manage the deployment and renewal of TPM (Trusted Platform Module) certificates managed by Windows Hello for Business across the desktop environment. Ensure proper integration of TPM certificates with other security protocols and applications.
- Security & Compliance: Ensure all desktop systems comply with corporate security policies and industry best practices. Collaborate with the security team to implement and monitor endpoint protection measures.
- Technical Support: Provide advanced troubleshooting and support for desktop-related issues, escalating to other teams as necessary.
- Documentation & Reporting: Maintain detailed documentation of configurations, processes, and procedures. Generate reports on desktop performance, security compliance, and incident response activities.
Qualifications:
- Experience: 5+ years in desktop engineering with a focus on enterprise environments. Proven experience with Windows Active Directory, including advanced GPO management. Strong expertise in Windows Hello for Business, Cisco AnyConnect, and TPM certificate management.
- Technical Skills: Proficient in Windows 10/11 administration and troubleshooting. Strong knowledge of networking fundamentals, including VPNs and network security. Experience with endpoint management tools (e.g., SCCM, Intune). Familiarity with scripting languages (e.g., PowerShell) for automation and process improvement.
- Certifications: Relevant certifications such as Microsoft Certified: Modern Desktop Administrator, Cisco Certified Network Associate (CCNA), or similar are a plus.
- Soft Skills: Strong communication and collaboration skills with the ability to work effectively in a team environment. Detail-oriented with strong organizational skills. Ability to manage multiple projects and tasks simultaneously.
