Retail Management Opportunity

3 weeks ago

London, Greater London, United Kingdom Brew Garden Full time
Job Title: Retail Management Opportunity

We are seeking a highly skilled and experienced Retail Management Opportunity to join our team at Brew Garden in Hertford. The successful candidate will be responsible for leading our retail operation, driving sales, and ensuring an exceptional customer experience.

Key Responsibilities:

  • Operational Management: Oversee day-to-day operations, ensuring smooth transitions between coffee and bar service.
  • Manage staff scheduling to cover peak hours for both daytime coffee service and evening bar operations.
  • Monitor inventory levels for both coffee and bar supplies, placing timely orders to avoid shortages.
  • Ensure the store meets high standards of cleanliness, safety, and hygiene at all times.

Team Leadership:

  • Lead and motivate a diverse team of baristas, bartenders, and support staff.
  • Provide training on customer service, coffee preparation, bar service, and health & safety standards.
  • Foster a positive and collaborative working environment where team members can thrive.
  • Conduct regular staff meetings and performance reviews.

Customer Service:

  • Uphold exceptional customer service standards, ensuring every customer has a positive experience.
  • Handle customer complaints and feedback professionally, resolving issues swiftly and maintaining a welcoming environment.

Financial Accountability:

  • Manage daily, weekly, and monthly financial reports, including sales, expenses, and profits.
  • Set and monitor sales targets for both the coffee and bar aspects of the business.
  • Ensure efficient cash handling and proper use of the point-of-sale system.

Marketing and Growth:

  • Work with the marketing team to develop and implement promotional strategies that drive foot traffic and increase sales.
  • Identify opportunities for growth, including new product offerings, events, or partnerships.
  • Maintain awareness of competitors and industry trends to keep Brew Garden fresh and competitive.

Salary: £28,240 per annum based on a 40-hour week. We offer a competitive salary and benefits package.

About Us: We are a dynamic company specializing in coffee and friendly atmosphere. Our team is passionate about delivering exceptional products and services.

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