Early Intervention Officer

2 weeks ago


Sidcup, Greater London, United Kingdom Braundton Consulting Limited Full time

Job Summary:

Braundton Consulting Limited is seeking a highly motivated and target-driven individual to join our Income Collection Department as an Early Intervention Officer. The successful candidate will be responsible for the recovery of early arrears and providing excellent customer service.

Key Responsibilities:

  • Contribute to the team's performance in reducing arrears by providing exceptional customer service and demonstrating a passion for making a difference.
  • Achieve a high level of contact with customers through outbound calls, aiming to take payment, agree suitable arrangement plans, and promote Direct Debit.
  • Work on campaigns such as Unpaid Direct Debits, Failed Arrangements, and other initiatives to support the department's goal of arrears reduction.
  • Represent Income Management to internal stakeholders, building effective professional relationships and delivering on account issues and customer promises.
  • Maintain accurate records and systems, including Tallyman, D365, and PTX.

Training and Development:

The role requires a homeworking setup, with up to 4 weeks of training provided at our office. Additionally, you will attend the office approximately every 6 weeks for further training, coaching, and team meetings.



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