Sofa Retail Supervisor

4 weeks ago


Nottingham, Nottingham, United Kingdom Sofa Full time

Key Responsibilities:

  • Drive sales growth and showroom profitability by maximizing customer service and operational standards.
  • Analyze commercial information to improve performance and minimize controllable costs.
  • Lead and support the showroom team through regular communication and best practice sharing.
  • Inspire staff to maintain impeccable standards in administration, housekeeping, systems, and operational procedures.
  • Conduct regular checklists and provide constructive feedback to create development opportunities.
  • Work with the Showroom Manager to implement visual standards, key events, and promotions.
  • Nurture a culture of exceptional customer service by ensuring staff adhere to company guidelines.
  • Tackle challenging situations constructively and professionally.
  • Act as a role model and brand ambassador, leading by example to set standards in all areas.
  • Support the business strategy through effective teamwork and ensure showrooms adhere to company H&S guidelines and legislation.

Requirements:

  • At least 2 years' experience in a retail management role, preferably in interiors.
  • Excellent communication skills, both verbal and written.
  • Proven track record of internal progression and development.
  • Excellent leadership and decision-making skills.
  • Ability to multitask and work efficiently under pressure.
  • A confident decision maker with strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office and good computer skills.

What We Offer:

  • Monthly and Quarterly Commercial Bonuses.
  • Monthly Group Rewards and Recognition.
  • Long Service Awards.
  • Development Courses with National Qualifications.
  • 28 Days Holiday.
  • Discounted Gym Membership.
  • Group Wide 20% Discount across all Frasers Group brands.

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