Sofa Retail Supervisor
4 weeks ago
Key Responsibilities:
- Drive sales growth and showroom profitability by maximizing customer service and operational standards.
- Analyze commercial information to improve performance and minimize controllable costs.
- Lead and support the showroom team through regular communication and best practice sharing.
- Inspire staff to maintain impeccable standards in administration, housekeeping, systems, and operational procedures.
- Conduct regular checklists and provide constructive feedback to create development opportunities.
- Work with the Showroom Manager to implement visual standards, key events, and promotions.
- Nurture a culture of exceptional customer service by ensuring staff adhere to company guidelines.
- Tackle challenging situations constructively and professionally.
- Act as a role model and brand ambassador, leading by example to set standards in all areas.
- Support the business strategy through effective teamwork and ensure showrooms adhere to company H&S guidelines and legislation.
Requirements:
- At least 2 years' experience in a retail management role, preferably in interiors.
- Excellent communication skills, both verbal and written.
- Proven track record of internal progression and development.
- Excellent leadership and decision-making skills.
- Ability to multitask and work efficiently under pressure.
- A confident decision maker with strong analytical and problem-solving skills.
- Proficiency in Microsoft Office and good computer skills.
What We Offer:
- Monthly and Quarterly Commercial Bonuses.
- Monthly Group Rewards and Recognition.
- Long Service Awards.
- Development Courses with National Qualifications.
- 28 Days Holiday.
- Discounted Gym Membership.
- Group Wide 20% Discount across all Frasers Group brands.
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