Technical Repairs Specialist

2 weeks ago


Coventry, Coventry, United Kingdom Nextech Group Full time

Job Summary: We are seeking a skilled Technical Repairs Technician to join our team at Nextech Group. The successful candidate will be responsible for the daily receipt, fault diagnosis, repair, and processing of customer returns.

Key Responsibilities:

  • Maintain a clean and organised work area.
  • Process daily customer returns by cleaning, repairing, and returning units to stock, while ensuring a minimum of 90% stock availability.
  • Perform software updates as needed.
  • Handle daily despatches and shipments.
  • Process and manage scrap materials.
  • Process and manage distributor returns.
  • Create and maintain detailed work instructions for diagnosing and repairing units, including problem identification, repair solutions, and testing procedures.
  • Manage warranty failures and coordinate returns to suppliers.
  • Regularly audit finished stock and tickets for repairs.
  • Perform audits of items awaiting repair.
  • Update tickets in the web help desk system after completing repairs.
  • Maintain and update the ERP system with relevant information.
  • Assist with other tasks as required by the team.

Ideal Candidate:

  • Experience handling mechanical and electronic equipment, with proven ability to diagnose faults and perform effective repairs.


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