Customer Service Field Representative

2 weeks ago


Northampton, Northamptonshire, United Kingdom Randstad Delivery (GBS) Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Field Advisor. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients in the field.

Key Responsibilities:

  • Provide excellent customer service and support to clients in the field, ensuring their needs are met and exceeded.
  • Work independently with minimal supervision, using your own vehicle to travel to client locations.
  • Utilize a laptop and smartphone to receive, view, and input information, as well as to communicate with clients and colleagues.
  • Develop and maintain strong relationships with clients, understanding their needs and preferences.
  • Collaborate with colleagues to achieve team goals and objectives.

Requirements:

  • Valid UK Driving License or an International Driving license.
  • Owned Car.
  • Willing to complete a DBS check.
  • Willing to obtain business car insurance.

Competencies:

  • Excellent verbal communication skills and ability to persuade reluctant respondents to participate in surveys.
  • Self-disciplined, self-motivated, and able to work with minimal supervision.
  • Proficient in the use of laptop and smartphone.
  • Ability to be organized and plan effectively.

Benefits:

  • 0.45p per mile.
  • Meal allowance.
  • Rolled-up holiday pay.

About Randstad Delivery (GBS):

Randstad Delivery (GBS) is a leading provider of delivery and logistics services. We are committed to delivering exceptional customer service and building strong relationships with our clients and colleagues.



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