Technical Account Manager

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Major Recruitment Derby Full time
Job Title: Technical Account Manager

Major Recruitment Derby is partnering with a leading managed services business to find a Technical Account Manager to cover client accounts in the Cambridge and Hertford area.

About the Role

We are seeking an experienced Technical Account Manager to join our client's team. The successful candidate will be responsible for managing and developing a technical and strategic roadmap for all clients' customer base, covering both IT and operational processes to increase recurring revenues within these client accounts.

Key Responsibilities
  • Work with commercial, project, and service delivery teams to drive consistent growth from within our client base.
  • Respond to inbound technical escalations that relate to allocated client accounts.
  • Maintain regular face-to-face contact with customer accounts and further develop long-term client relationships.
  • Apply own learning for personal and professional development.
  • Strategically advise on IT MSP technical solutions that deliver value.
  • Full driving license required to cover the Hertfordshire and Cambridgeshire area.
  • 25 Days Annual Leave.
  • Company Pension Scheme.
  • Private Health Care.
  • Employee Discount Scheme.
  • Ongoing Training & Development including industry certifications.
Requirements

The ideal candidate will have experience in a similar technical account manager role, ideally from the industry/MSP market, or someone currently working within a technical role and looking to develop a more client-centric consultative approach.

We are looking for a motivated and results-driven individual who can work effectively in a team environment and build strong relationships with clients.



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