Account Management Team Lead

4 weeks ago

London, Greater London, United Kingdom Discover Financial Services, Inc. Full time

Job Description:

What You'll Do

As a key member of our team, you will be responsible for onboarding new participants and providing operational support to issuers, acquirers, processors, and network to network partners. You will actively manage and escalate risk and customer-impacting issues within the day-to-day role to management.

How You'll Do It

  1. Provide support to acquirers, network to network partners, issuers, and processors. Research complex situations and support participants with operations.
  2. Support business development teams to expand acceptance. Onboard new franchises, issuers, acquirers, processors, and software vendors on the network.
  3. Support participants through the semi-annual release process. Engage participants to support network initiatives.
  4. Analyze end to end transaction processing, troubleshoot issues and acceptance complaints, and support issuer launches.

Qualifications You'll Need

The Basics

  • Bachelor's degree in Finance, Business Administration and Management, Information Technology, or Engineering
  • Experience in Payments, financial services, or related field
  • In lieu of education, experience in Payments, financial services, or related field

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

Does this job require remaining in a stationary position, including but not limited to, primarily sitting and standing? Primarily performed indoors in an office setting. Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
Does the job require travel? Travel up to 10% of the time.
Does this role require testing or assessments to measure the ability to perform the job?

Bonus Points If You Have

  • Payments Industry experience

Discover Financial Services, Inc. is an equal opportunities employer and welcomes applications from all qualified candidates. Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

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