Infrastructure Service Manager

2 weeks ago


Easter Howgate, United Kingdom Concept Resourcing Full time

We are Concept Resourcing, and we are looking for a talented Infrastructure Service Manager to join our team. As an experienced leader in IT service management, you will be responsible for overseeing a complex program, working closely with senior stakeholders, and leading a global team across infrastructure support, application development, and technical operations.

The successful candidate will have a blend of technical expertise, program management experience, and a deep understanding of service management practices. They will be responsible for managing key decisions, risk management, and ensuring the smooth delivery of high-impact projects.

Key Responsibilities:

  • Program Management: Develop and implement effective program plans, ensuring governance and alignment with business objectives.
  • Leadership: Foster collaboration and guide teams to deliver high-quality results, while managing multidisciplinary teams.
  • Project Delivery: Plan and monitor project progress, ensuring seamless delivery of projects in infrastructure and development.
  • Risk & Budget Management: Oversee the program's budget, manage risks, and address issues with corrective actions.

Salary and Benefits:

£65,000 - £70,000 per annum, depending on experience, plus benefits package.

Required Skills and Qualifications:

  • Experience: Minimum of 15 years in IT, with a focus on Application Development Management and IT Infrastructure Services.
  • Technical Expertise: Deep knowledge of Service Management, particularly ITIL/ISO 20000; experience managing large support teams, especially Service Desk Engineers.
  • Program and Delivery Management: Proven track record of driving complex programs and projects, with expertise in Program Planning, Governance, Risk Management, Budgeting, and Resource Allocation.
  • Service Management: Strong background in Service Level Management, Continuous Service Improvement, and operational governance.
  • Hands-on Experience: Ability to engage in coding and code reviews (as needed), particularly in infrastructure and development projects.
  • Stakeholder Management: Familiarity with program management tools and methodologies, including Agile and Waterfall.


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