Infrastructure Service Manager
2 weeks ago
We are Concept Resourcing, and we are looking for a talented Infrastructure Service Manager to join our team. As an experienced leader in IT service management, you will be responsible for overseeing a complex program, working closely with senior stakeholders, and leading a global team across infrastructure support, application development, and technical operations.
The successful candidate will have a blend of technical expertise, program management experience, and a deep understanding of service management practices. They will be responsible for managing key decisions, risk management, and ensuring the smooth delivery of high-impact projects.
Key Responsibilities:
- Program Management: Develop and implement effective program plans, ensuring governance and alignment with business objectives.
- Leadership: Foster collaboration and guide teams to deliver high-quality results, while managing multidisciplinary teams.
- Project Delivery: Plan and monitor project progress, ensuring seamless delivery of projects in infrastructure and development.
- Risk & Budget Management: Oversee the program's budget, manage risks, and address issues with corrective actions.
Salary and Benefits:
£65,000 - £70,000 per annum, depending on experience, plus benefits package.
Required Skills and Qualifications:
- Experience: Minimum of 15 years in IT, with a focus on Application Development Management and IT Infrastructure Services.
- Technical Expertise: Deep knowledge of Service Management, particularly ITIL/ISO 20000; experience managing large support teams, especially Service Desk Engineers.
- Program and Delivery Management: Proven track record of driving complex programs and projects, with expertise in Program Planning, Governance, Risk Management, Budgeting, and Resource Allocation.
- Service Management: Strong background in Service Level Management, Continuous Service Improvement, and operational governance.
- Hands-on Experience: Ability to engage in coding and code reviews (as needed), particularly in infrastructure and development projects.
- Stakeholder Management: Familiarity with program management tools and methodologies, including Agile and Waterfall.
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