Technical Support Engineer UK Role
1 day ago
Technical Support Engineer UK Role
About the Company:Cathcart Technology is a leading technology company based in the UK. They are known for their commitment to innovation and providing top-notch support to their customers.
Job Description:The Technical Support Engineer will be responsible for providing technical support and maintenance across the business. This includes troubleshooting hardware, networking, operating systems, and applications, and providing technical advice to a non-technical audience.
Responsibilities:- Monitor and prioritize user requests using the IT helpdesk system, ensuring all user tickets are assigned, responded to, and closed off within SLA.
- Identify software and hardware problems, complete repairs and upgrades, and monitor alerts.
- Assist in the installation and configuration of new servers, networking infrastructure, and other IT equipment across the business.
- Build, rebuild, and configure computers, tablets, and mobile phones.
- Configure and manage telephony systems.
- Provide Office 365 support.
- Support the broader IT team including Infrastructure, Software, and Security Teams as required.
- Understanding of Windows 7, 10, and Windows 11 Operating Systems, including installation, configuration, and fault-finding activities.
- Microsoft Office 365 support.
- Full UK driving license and willingness to travel to our sites across the UK.
- Linux/AD/VMware (bonus).
- Competitive salary range: £27,000 - £30,000 per annum.
- Employee benefits portal with access to exclusive deals and discounts on high street brands, utilities, eating out, and more.
- Confidential 24/7 wellbeing support.
- Cycle to Work Scheme.
- Funded learning and career development opportunities.
- Company-provided Life Assurance policy.
This is an onsite role based in Stoke-on-Trent. The successful candidate will be responsible for providing technical support and maintenance across the business. If you have experience in IT support and are looking for a challenging role, please apply.
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