Technical Support Engineer UK Role

1 day ago


StokeonTrent, Stoke-on-Trent, United Kingdom Cathcart Technology Full time
Job Title:

Technical Support Engineer UK Role

About the Company:

Cathcart Technology is a leading technology company based in the UK. They are known for their commitment to innovation and providing top-notch support to their customers.

Job Description:

The Technical Support Engineer will be responsible for providing technical support and maintenance across the business. This includes troubleshooting hardware, networking, operating systems, and applications, and providing technical advice to a non-technical audience.

Responsibilities:
  1. Monitor and prioritize user requests using the IT helpdesk system, ensuring all user tickets are assigned, responded to, and closed off within SLA.
  2. Identify software and hardware problems, complete repairs and upgrades, and monitor alerts.
  3. Assist in the installation and configuration of new servers, networking infrastructure, and other IT equipment across the business.
  4. Build, rebuild, and configure computers, tablets, and mobile phones.
  5. Configure and manage telephony systems.
  6. Provide Office 365 support.
  7. Support the broader IT team including Infrastructure, Software, and Security Teams as required.
Requirements:
  • Understanding of Windows 7, 10, and Windows 11 Operating Systems, including installation, configuration, and fault-finding activities.
  • Microsoft Office 365 support.
  • Full UK driving license and willingness to travel to our sites across the UK.
  • Linux/AD/VMware (bonus).
Benefits:
  • Competitive salary range: £27,000 - £30,000 per annum.
  • Employee benefits portal with access to exclusive deals and discounts on high street brands, utilities, eating out, and more.
  • Confidential 24/7 wellbeing support.
  • Cycle to Work Scheme.
  • Funded learning and career development opportunities.
  • Company-provided Life Assurance policy.
About the Role:

This is an onsite role based in Stoke-on-Trent. The successful candidate will be responsible for providing technical support and maintenance across the business. If you have experience in IT support and are looking for a challenging role, please apply.



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