Private Client Support Coordinator

1 month ago

London, Greater London, United Kingdom Belmond Full time
About the Role

We are seeking a highly skilled and experienced Private Client Support Coordinator to join our Global Office team. As a key member of our team, you will play a vital role in supporting the global Private Client sales team to deliver exceptional experiences to our discerning clients.

Key Responsibilities
  • Assist Private Client Managers with the pre and post-sales process, ensuring seamless client experiences.
  • Maintain contact with Belmond properties to assist with client stays, including restaurant reservations, car transfers, and itinerary confirmations.
  • Support the team with monitoring and tracking client engagement strategies and events, developing reports and presentations to share results.
  • Work alongside the global Private Client team to manage CRM data, including maintaining B2C contact records, data cleansing, and tracking client sales.
  • Assist with the organization of trade shows and events focusing on the luxury B2C market.
  • Conduct ad hoc research projects as required.
  • Assist with tracking and distribution of client gifting to the global private client team and direct clients.
  • Communicate directly with Belmond private clients in a professional manner.
  • Assist with report preparation, PowerPoint presentations, and meeting agendas.
  • Administer expense records and invoicing.
  • Organize travel itineraries for the private client team, including visas, hotels, flights, and other arrangements.
Requirements
  • 3+ years of experience in an administrative and/or project management role.
  • A demonstrable interest and passion for the luxury and travel sector.
  • Ability to treat privileged information with discretion.
  • Strong oral and written English language and communication skills.
  • Proficiency in Microsoft Office, with Excel and PowerPoint being a particular strength.
  • A high level of attention to detail.
What We Offer

At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks, and benefits, including:

  • Competitive salaries and incentive plans.
  • Complimentary and preferred rate experiences at our iconic destinations.
  • Private Medical Insurance and Dental Plans.
  • Group Personal Pension Plan.
  • 33 days' annual leave per year (inclusive of English Bank Holidays).
  • Lifestyle and Employee Assistance Programs.
  • Onsite gym facilities.

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