Receptionist and Administrative Support
4 weeks ago
About the Role
We are seeking a highly skilled and experienced Receptionist/Administrator to join our team at the Royal Devon and Exeter NHS Foundation Trust. As a key member of our front-line team, you will be responsible for providing exceptional customer service to patients, visitors, and staff, ensuring a positive and welcoming experience for all.
Key Responsibilities
- Provide professional and friendly service to patients, visitors, and staff, responding to queries and resolving issues in a timely and efficient manner.
- Manage multiple reception areas, ensuring a smooth and efficient flow of patients and visitors.
- Operate various systems, including patient booking and management software, to ensure accurate and up-to-date records.
- Answer phone calls, take messages, and update systems accordingly.
- Provide information and support to patients and visitors, signposting them to the most appropriate person or service.
- Work collaboratively with other teams to ensure seamless communication and a high level of patient care.
Requirements
- Excellent communication and interpersonal skills, with the ability to work effectively with people from diverse backgrounds.
- Proven experience in a reception or administrative role, with a strong understanding of patient care and hospital procedures.
- Ability to work flexibly, including evenings and weekends, to meet the needs of the service.
- High level of accuracy and attention to detail, with the ability to maintain confidentiality and handle sensitive information.
What We Offer
- A competitive salary and benefits package, including access to our comprehensive occupational health services.
- Opportunities for career development and progression, with a focus on supporting your growth and well-being.
- A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.
About Us
The Royal Devon and Exeter NHS Foundation Trust is a leading provider of healthcare services in the South West, with a reputation for excellence and innovation. We are committed to delivering high-quality patient care, while also providing a supportive and inclusive work environment for our staff.
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