Retail Operations Manager

20 hours ago


Coleraine, United Kingdom Wineflair Full time
Job Overview

We are seeking an experienced and dynamic Retail Operations Manager to join our team at Wineflair. As a key member of our store management team, you will be responsible for overseeing the daily operations of the store, ensuring excellent customer service, and driving sales growth.

About the Role

This is a fantastic opportunity for a motivated and results-driven individual who is passionate about delivering exceptional customer experiences. You will be responsible for managing a team of retail staff, leading by example, and promoting a positive and inclusive work environment.

Main Responsibilities
  • Lead and manage a team of retail staff to achieve sales targets and deliver exceptional customer service.
  • Develop and implement strategies to drive sales growth, improve customer engagement, and increase brand loyalty.
  • Monitor and control store inventory levels, manage stock rotation, and ensure accurate pricing and labeling.
  • Provide outstanding customer service, resolving issues promptly and efficiently, and ensuring customers leave the store satisfied.
  • Collaborate with the store manager to develop and implement operational plans, ensuring alignment with company goals and objectives.
Requirements

To succeed in this role, you will need:

  • Proven experience in retail management, preferably in a similar industry.
  • Strong leadership skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Ability to work flexibly, including evenings and weekends, as required.
  • High level of enthusiasm, energy, and passion for delivering exceptional customer experiences.
Salary and Benefits

The successful candidate will receive a competitive salary of £12.01 per hour, plus benefits, including:

  • Enhanced public holiday rates
  • Accredited training and support
  • 28 days annual leave
  • Pension benefits
Location

This role is based at Mount Sandal, Coleraine, and requires flexibility to work across various locations within the region.



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