Lead F&B Operations Manager
4 days ago
About London Southend Airport Company Limited
As a key employer in the region, we take pride in creating an inclusive environment for our colleagues. Our goal is to develop each employee's skillset through training and development opportunities.
We are committed to providing equal opportunities and fostering a culture of internal progression. Many of our senior leadership team members started their careers with us in entry-level roles, demonstrating the vast potential for growth within our organization.
London Southend Airport is constantly evolving, resulting in a diverse range of roles available. These include Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services, and more.
About the Role
The Food and Beverage department plays a vital part in ensuring a smooth and positive passenger experience at our airport. As a Lead F&B Operations Manager, you will oversee the day-to-day operations of restaurants, bars, and cafes across the terminal.
Your responsibilities will include:
- Oversight and management of a team of F&B assistants
- Rota management, including shift and daily duties allocation
- Stock control, including ordering, rotation, and waste management
- Management of stock deliveries
- Serving customers at tables and till points
- Preparation of hot and cold beverages
- Preparation and delivery of hot food items
- Cleaning of equipment, floors, and tables
- Collaboration with colleagues from other departments to deliver exceptional service
- Embodiment of the 'One Team' culture, with a willingness to undertake additional tasks as needed
- Adaptability to work any shift during operating hours, including early mornings, late nights, weekends, and bank holidays
Requirements and Qualifications
To be successful in this role, you will need:
- Strong communication skills
- Supervisory experience in a food and beverage setting
- A level 2 certification in Food Hygiene and Health & Safety
- A comprehensive understanding of front-of-house (restaurant, bar, and cafe) and back-of-house (kitchen management) operations
- Experience in customer service
Benefits
We offer a competitive salary range of £13.32 per hour and a range of benefits designed to support your wellbeing and job satisfaction. These include:
- Apprenticeships: Opportunities to gain valuable qualifications while working with us
- Medicash: Access to virtual GP and physio appointments, retail discounts, and a healthcare cash plan
- Discounted BUPA dental plan
- Access to a wellbeing app with features like mood tracking, live chat, and telephone counselling
- Employee Assistance Programme: Confidential support for health and legal issues
- 'My Gym Discounts': Up to 25% off memberships with over 3,800 gyms throughout the UK
- Mental Health First Aiders: Support from experienced mental health professionals
- Cycle to Work Scheme: Savings of up to 21-39% RRP on bikes and accessories
- Costco Membership scheme
- World Duty Free Discount
- Arriva buses discounts
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