Store Operations Manager

3 weeks ago


Enfield Town, Greater London, United Kingdom Big Yellow Self Storage Full time

About the Role

We are seeking an experienced Assistant Store Manager to join our team at Big Yellow Self Storage in Enfield. As a key member of our store management team, you will be responsible for supporting the Store Manager in all aspects of running the store, including customer service, sales, and operational tasks.

Key Responsibilities

  • Provide exceptional customer service, ensuring a warm and welcoming experience for all customers
  • Maximise sales opportunities through effective product promotion and sales techniques
  • Conduct daily health and safety walk-around checks and maintain a clean and safe store environment
  • Propose and implement local marketing initiatives to drive sales and customer engagement
  • Support the Store Manager in recruiting and training new staff members
  • Carry out administrative tasks, including customer contract management and debt collection
  • Work collaboratively with the store team to achieve sales targets and operational goals

Requirements

  • Previous experience in a customer-facing role, preferably in a retail or storage environment
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • Ability to work independently and as part of a team, with a flexible approach to working hours
  • Basic computer skills, including Microsoft Office and database management
  • Enthusiasm for learning and developing new skills, with a willingness to take on additional responsibilities

What We Offer

  • Competitive salary and quarterly bonuses
  • Additional day off for your birthday
  • Holiday entitlement increasing with service
  • Training and support to help you develop a great career with us
  • Great pension and sharesave scheme
  • Social events throughout the year
  • Family-friendly policies, including enhanced maternity, paternity, and adoption packages
  • Free on-site parking and cycle-to-work scheme
  • Vouchers for life events

About Us

At Big Yellow Self Storage, we are committed to building a diverse, inclusive, and authentic workplace. We welcome applications from people from all walks of life, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical or mental disability, or offending background. If you require any adjustments to our interview process, please let us know.



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