Technical Equipment Specialist

3 weeks ago


London, Greater London, United Kingdom Costa Coffee Full time
About the Role

We are seeking a skilled Field Service Engineer to join our team at Costa Coffee. As a Field Service Engineer, you will be responsible for maintaining and repairing our Costa Express equipment, ensuring that it operates effectively and efficiently.

You will be an agile worker with experience using service equipment in an electrical or mechanical engineering role. Your efficiency expertise will help keep our equipment operating effectively, and your people skills will enable you to provide first-class customer service to our partners.

Key Responsibilities
  • Diagnose and repair faults to ensure our Costa Express equipment is operational.
  • Communicate issues, problems, and solutions through escalation points.
  • Provide excellent customer service to our partners.
Our Training Program

We offer a comprehensive training program to ensure you have the skills and knowledge required for the role. Our City & Guilds Assured training program is designed to help you reach your full potential. You will receive hands-on learning with our IT platforms out in the field, followed by 3 weeks of in-depth training at our Loudwater Academy.

Key Training Highlights:

  • Servicing and maintaining our fleet.
  • Fault finding using technical knowledge.
  • Bespoke training for each machine proposition.
Why Choose Costa Coffee?

We offer a range of benefits and perks, including:

  • Access to the Coca-Cola share scheme with matched contributions.
  • 50% discount on food and drinks in Costa-owned stores.
  • A smart pension with matched contributions up to 10%.
  • The Costa Financial Support Fund for unexpected financial pressure.

We are passionate about being a great place to work, where you can bring your real self into our mix. We support diversity, equity, and inclusion, and continue to shape our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players.



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