Sorting Assistant with Excellent Customer Service

4 weeks ago


Epsom, Surrey, United Kingdom Royal Mail Group Full time

At Royal Mail Group, we're reinventing the future of mail delivery. Join our team as a Sorting Assistant with a focus on delivering exceptional customer service. With a competitive salary of £14.87 per hour, you'll be part of a dynamic team that's passionate about bringing people together.

As a Sorting Assistant, you'll be responsible for sorting and distributing mail, ensuring timely delivery to customers across the nation. Your excellent communication skills and friendly demeanor will make you a valuable asset to our team, providing a warm and welcoming experience for our customers.

With a strong sense of community and a commitment to excellence, you'll thrive in this role. You'll be required to work independently, using your initiative to resolve issues and ensure seamless operations. Your strong organizational skills and attention to detail will be essential in maintaining high standards of service.

We're proud of our diverse employee network groups, which support belonging and encourage a positive work environment. As a Sorting Assistant, you'll be part of a team that's dedicated to inclusion and passionate about representing the communities we serve.

Our benefits package includes a competitive monthly salary, overtime paid at 1.25 times the normal hourly rate, 22.5 days' holiday (rising with length of service), and a company pension scheme with competitive contribution rates. You'll also enjoy full uniform provision, excellent family-friendly support, and 24/7 free access to wellbeing services and tools. Plus, you'll receive various discounts, including high-street vouchers, travel and attraction discounts, and savings on beauty products and gym membership.

A strong sense of community and a commitment to excellence are essential for this role. You'll need to be happy working outdoors in any weather, with a full UK manual driving licence and no more than six penalty points. As a friendly and approachable person, you'll be comfortable interacting with customers and colleagues alike, providing a positive experience for all.

Join our team and make a difference in the lives of our customers. As a Sorting Assistant, you'll be part of a dynamic team that's passionate about delivering exceptional service and making a positive impact on our communities.



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