Revenue Protection Specialist

4 days ago

Wrexham, Wrexham, United Kingdom Centrica Full time
Revenue Protection Officer - North Wales

We are Centrica, a family of brands revolutionising a cleaner, greener future. As a Revenue Protection Officer, you will play a vital role in preventing, detecting, and investigating instances of energy theft by Residential or Business customers.

Key Responsibilities:
  • Investigate data to identify instances of energy theft
  • Visit customer premises to investigate suspected instances of theft of gas and abstraction of electricity
  • Present findings to customers in a professional and assured manner
  • Deliver exceptional customer service skills, upholding the British Gas brand image while showing empathy
  • Negotiate outcomes and communicate the process to customers
  • Manage first-line complaints and know when to escalate
  • Build and maintain strong working relationships with local engineers, the Police, and other stakeholders
  • Represent British Gas as a professional witness in Court
  • Promote safety and environmental policies, ensuring procedures are understood and deployed throughout the business
Requirements:
  • Strategic thinking and finding resolutions
  • Impact and influencing skills
  • Effective networking
  • Strong planning and organisational skills
  • Conflict Handling Skills
  • Negotiation Skills
  • Report writing skills
  • Full UK Driving Licence
What We Offer:

A generous salary, great pension and bonus scheme, company car, and 25 days annual leave plus bank holidays. We also offer a range of benefits to suit your lifestyle and wellbeing, including a company subsidised Healthcare plan, Online GP24 virtual service, and more.

As part of our recruitment process, we will carry out financial, criminal record, and reference checks, as well as checking you hold the required qualifications for this role prior to starting with us.

  • Revenue Protection Specialist

    2 weeks ago

    Wrexham, Wrexham, United Kingdom Centrica Full time

    Job SummaryWe are seeking a highly skilled and motivated Revenue Protection Specialist to join our team at Centrica. As a Revenue Protection Specialist, you will play a critical role in preventing, detecting, and investigating instances of energy theft by residential or business customers.Key ResponsibilitiesInvestigate data to identify instances of energy...

  • Revenue Protection Specialist

    2 weeks ago

    Wrexham, Wrexham, United Kingdom Centrica Full time

    Job SummaryWe are seeking a highly skilled and motivated Revenue Protection Specialist to join our team at Centrica. As a Revenue Protection Specialist, you will play a critical role in preventing, detecting, and investigating instances of energy theft by residential or business customers.Key ResponsibilitiesInvestigate data to identify instances of energy...

  • Revenue Protection Specialist

    1 week ago

    Wrexham, Wrexham, United Kingdom Centrica Full time

    Revenue Protection Officer - North WalesWe are Centrica, a family of brands revolutionising a cleaner, greener future. As a Revenue Protection Officer, you will play a vital role in preventing, detecting, and investigating instances of energy theft by Residential or Business customers.Key Responsibilities:Investigate data to identify instances of energy...

  • Revenue Protection Specialist

    1 week ago

    Wrexham, Wrexham, United Kingdom Centrica Full time

    Revenue Protection Officer - North WalesWe are Centrica, a family of brands revolutionising a cleaner, greener future. As a Revenue Protection Officer, you will play a vital role in preventing, detecting, and investigating instances of energy theft by Residential or Business customers.Key Responsibilities:Investigate data to identify instances of energy...

  • Revenue Protection Specialist

    3 days ago

    Wrexham, Wrexham, United Kingdom Centrica Full time

    Revenue Protection Officer - North WalesWe are Centrica, a family of brands revolutionising a cleaner, greener future. As a Revenue Protection Officer, you will play a vital role in energising a greener, fairer future.About the RoleAs a Revenue Protection Officer with British Gas, you will be responsible for preventing, detecting, and investigating instances...

  • Revenue Protection Specialist

    3 days ago

    Wrexham, Wrexham, United Kingdom Centrica Full time

    Revenue Protection Officer - North WalesWe are Centrica, a family of brands revolutionising a cleaner, greener future. As a Revenue Protection Officer, you will play a vital role in energising a greener, fairer future.About the RoleAs a Revenue Protection Officer with British Gas, you will be responsible for preventing, detecting, and investigating instances...

  • Revenue Protection Specialist

    2 days ago

    Wrexham, Wrexham, United Kingdom Centrica Full time

    Revenue Protection Officer - North WalesWe are Centrica, a family of brands revolutionising a cleaner, greener future. As a Revenue Protection Officer, you will play a vital role in energising a greener, fairer future.About the RoleAs a Revenue Protection Officer with British Gas, you will be responsible for preventing, detecting, and investigating instances...

  • Revenue Protection Specialist

    1 day ago

    Wrexham, Wrexham, United Kingdom Centrica Full time

    Revenue Protection Officer - North WalesWe are Centrica, a family of brands revolutionising a cleaner, greener future. As a Revenue Protection Officer, you will play a vital role in energising a greener, fairer future.About the RoleAs a Revenue Protection Officer with British Gas, you will be responsible for preventing, detecting, and investigating instances...

  • Revenue Protection Specialist

    6 days ago

    Wrexham, Wrexham, United Kingdom Centrica Full time

    Revenue Protection Officer - North WalesWe are Centrica, a family of brands revolutionising a cleaner, greener future. As a Revenue Protection Officer, you will play a vital role in preventing, detecting, and investigating instances of energy theft by Residential or Business customers.Key Responsibilities:Investigate data to identify instances of energy...

  • Revenue Protection Specialist

    5 days ago

    Wrexham, Wrexham, United Kingdom Centrica Full time

    Revenue Protection Officer - North WalesWe are Centrica, a family of brands revolutionising a cleaner, greener future. As a Revenue Protection Officer, you will play a vital role in preventing, detecting, and investigating instances of energy theft by Residential or Business customers.Key Responsibilities:Investigate data to identify instances of energy...

  • Revenue Protection Specialist

    7 days ago

    Wrexham, Wrexham, United Kingdom Centrica Full time

    Revenue Protection Officer - North WalesWe are Centrica, a family of brands revolutionising a cleaner, greener future. As a Revenue Protection Officer, you will play a vital role in preventing, detecting, and investigating instances of energy theft by Residential or Business customers.Key Responsibilities:Investigate data to identify instances of energy...

  • Revenue Protection Specialist

    7 days ago

    Wrexham, Wrexham, United Kingdom Centrica Full time

    Revenue Protection Officer - North WalesWe are Centrica, a family of brands revolutionising a cleaner, greener future. As a Revenue Protection Officer, you will play a vital role in preventing, detecting, and investigating instances of energy theft by Residential or Business customers.Key Responsibilities:Investigate data to identify instances of energy...

  • Revenue and Benefits Specialist

    2 weeks ago

    Wrexham, Wrexham, United Kingdom NEC Full time

    Become a part of NEC Software SolutionsWe are seeking a committed professional to join our Revenues & Benefits division. As a Revenue and Benefits Specialist, your primary role will involve managing Housing and Council tax modifications, Universal Credit cases, assessments, and new applications with accuracy and diligence.Key Responsibilities:Engage with...

  • Revenue and Benefits Specialist

    1 month ago

    Wrexham, Wrexham, United Kingdom NEC Full time

    Become a part of NEC Software SolutionsWe are seeking a committed professional to join our Revenues & Benefits division. As a Revenue and Benefits Specialist, your primary role will involve managing Housing and Council tax modifications, Universal Credit cases, assessments, and new applications with accuracy and diligence.Key Responsibilities:Engage with...

  • Revenues and Benefits Specialist

    1 week ago

    Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time

    {"Job Title": "Revenues and Benefits Assessor", "Job Description": "Join Our TeamAt NEC Software Solutions, we are committed to delivering exceptional services to our customers. As a Revenues and Benefits Assessor, you will play a crucial role in ensuring the accuracy and efficiency of our processing centre.Main Responsibilities:To process all Housing /...

  • Revenues and Benefits Specialist

    1 week ago

    Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time

    {"Job Title": "Revenues and Benefits Assessor", "Job Description": "Join Our TeamAt NEC Software Solutions, we are committed to delivering exceptional services to our customers. As a Revenues and Benefits Assessor, you will play a crucial role in ensuring the accuracy and efficiency of our processing centre.Main Responsibilities:To process all Housing /...

  • Revenues and Benefits Specialist

    3 days ago

    Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time

    Job Title: Revenues and Benefits AssessorJoin NEC Software Solutions, a leading provider of Revenues and Benefits software, as a Revenues and Benefits Assessor. In this role, you will be responsible for processing Housing / Council tax changes, UC cases, Reviews, and new claims, following established procedures and working to KPIs with excellent...

  • Revenues and Benefits Specialist

    3 days ago

    Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time

    Job Title: Revenues and Benefits AssessorJoin NEC Software Solutions, a leading provider of Revenues and Benefits software, as a Revenues and Benefits Assessor. In this role, you will be responsible for processing Housing / Council tax changes, UC cases, Reviews, and new claims, following established procedures and working to KPIs with excellent...

  • Revenues and Benefits Specialist

    2 days ago

    Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time

    Job Title: Revenues and Benefits AssessorWe are seeking a highly skilled and experienced Revenues and Benefits Assessor to join our team at NEC Software Solutions. As a Revenues and Benefits Assessor, you will play a critical role in processing housing and council tax changes, UC cases, reviews, and new claims, ensuring excellent accuracy and customer...

  • Revenues and Benefits Specialist

    2 days ago

    Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time

    Job Title: Revenues and Benefits AssessorWe are seeking a highly skilled and experienced Revenues and Benefits Assessor to join our team at NEC Software Solutions. As a Revenues and Benefits Assessor, you will play a critical role in processing housing and council tax changes, UC cases, reviews, and new claims, ensuring excellent accuracy and customer...